Head of IT Engagement Customer Care, Operations & Functions APAC

Job description

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Location: Singapore, SG

Head of IT Engagement - Customer Care, Operations & Functions APAC

Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents.

With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions.

Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050.

Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group’s shipping and logistics expertise to bring humanitarian supplies around the world.

Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.

Role Overview

Reporting directly to the Chief Information Officer (CIO), APAC, this role will act as the strategic IT partner to senior business leaders across Customer Care, Operations, HR, Legal, and other corporate functions.

You’ll lead a regionally distributed team focused on delivering innovative technology solutions that drive operational excellence, improve customer and employee experience, and support transformation initiatives.

To succeed in this role, you’ll bring strong expertise in IT project management, solution architecture, and delivery leadership, along with a proven track record of delivering innovative, business-aligned technology solutions.

Key Responsibilities

• Develop and execute IT strategies that align with business goals, evolving market dynamics, and emerging technologies across APAC.
  
  
• Identify and drive digital innovation by evaluating trends and building actionable roadmaps for IT solutions across Customer Care, Operations, and Corporate Functions.
  
  
• Lead cross-functional teams across the region, fostering a collaborative culture and ensuring successful delivery of strategic regional and global IT initiatives.
  
  
• Engage senior stakeholders, translating business needs into clear IT strategies while ensuring transparent, responsive, and consistent communication.
  
  
• Build trusted partnerships with functional leaders, acting as a strategic advisor and contributing to regional IT leadership, planning, and alignment.
  
  
• Align IT initiatives with business objectives by understanding functional priorities and delivering innovative, tech-enabled solutions—including automation, analytics, and AI/ML tools.
  
  
• Manage the functional IT portfolio, capturing and prioritizing technology demands in line with budget, compliance, and transformation goals.
  
  
• Oversee business case development and ensure alignment with enterprise architecture, security, and infrastructure standards; support governance through executive presentations.
  
  
• Provide strategic oversight on major IT projects, coordinating delivery teams, vendors, and change management to ensure timely, high-quality outcomes.
  
  
• Measure impact and track KPIs, ensuring IT initiatives drive tangible results such as increased productivity, customer satisfaction, and cost efficiency.
  
  
• Promote operational excellence through process standardization, automation, and optimized use of IT platforms.
  
  Represent business needs in IT forums to ensure alignment with service delivery priorities.
  
  
• Champion digital transformation by driving user-centric design, agile delivery, and scalable architecture.
  
  Measure and communicate business value to foster a culture of innovation and technology adoption.
  
  
• Collaborate with the APAC CIO to shape and execute the regional digital roadmap, ensuring alignment with strategic goals and market developments through transformative technology adoption.
  
  

What We’re Looking For

• Bachelor’s degree in IT, Computer Science, or a related field.
  
  
• Minimum of 10 to 15 years of IT leadership experience in global, matrixed environments.
  
  
• At least 10 years of experience in people management.
  
  
• Proven track record of driving digital transformation across key business functions such as Customer Care, Operations, HR, and Legal.
  
  
• Strong knowledge of enterprise systems, IT governance frameworks (e.g., ITIL), data privacy, and regulatory compliance.
  
  
• Familiarity with emerging technologies such as AI, Machine Learning, IoT, automation, and cloud computing, along with their business applications.
  
  
• Professional certifications such as PMP, PRINCE2, or Scrum Master are preferred.
  
  
• Experience in the shipping, logistics, or supply chain industry is a plus—especially in areas involving digitization and paperless initiatives.
  
  

Why Join CMA CGM?

• Be part of a global leader in shipping and logistics with ambitious growth plans.
  
  
• Work in a collaborative, inclusive, and supportive environment.
  
  
• Competitive salary and comprehensive benefits package.
  
  
• Opportunities for professional growth and regional exposure.
  
  

This role is opened for local employment only.

Salary package (local) & job title shall commensurate with experience.

Kindly note that only short-listed applicants will be contacted.

By applying for this role, you hereby consent to the CMA CGM Group collecting, processing and using any personal information you submit, for the following purposes: To process the application for the role being applied for; To process the application for other open positions within the CMA CGM Group which may be suitable to you; To conduct necessary reference checks; and Any other purpose related to one or more of the above.

You further consent to the CMA CGM Group retaining such personal information for a period of two years following your submission thereof, so that we may consider you for other open positions within the CMA CGM Group which may be suitable to you in the event that you are not selected for this role.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group does not accept unsolicited resumes from recruiters or employment agencies.

In the absence of a signed Recruitment Fee Agreement, CMA CGM Group will not consider or agree to payment of any referral compensation or recruiter fee.

In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.

Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group.

Required Skill Profession

Customer Service