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Urgent! Head of Merchant Operations Job Opening In Singapore, Singapore – Now Hiring Obita
Location: Hong Kong / Singapore / Remote
Report to: COO / Board
About the Company
Obita is a global B2B cross-border payments and digital finance network — powering stablecoin-driven payments, liquidity management, and compliance solutions for enterprises, merchants, and fintechs.
We bridge Web2 and Web3 financial infrastructures, offering compliant, secure, and efficient enterprise-grade payment services including multi-currency accounts, custody, smart compliance, and blockchain-based financial products.
With Hong Kong and Singapore as key hubs, and business growing across APAC, EMEA, and emerging markets,
We're seeking talented professionals with a strong compliance mindset and global vision to join our leadership team.
Role Overview
The Head of Merchant Operations will be responsible for establishing and scaling the company's merchant operations framework, driving the activation, transaction growth, and retention of cross-border B2B merchants.
This role oversees the full merchant lifecycle, including onboarding, KYC/KYB review, transaction monitoring, and compliance management.
Based in Hong Kong or Singapore, the Head of Merchant Operations will play a key role in strengthening operational efficiency, ensuring compliance, and enabling the scalable growth of merchant services.
Key Responsibilities
· Design, implement, and optimize the merchant operations framework, ensuring efficiency, compliance, and scalability.
· Drive merchant activation, transaction growth, and retention, ensuring sustainable business performance.
· Oversee the full merchant lifecycle: onboarding, KYC/KYB review, account setup, transaction monitoring, and ongoing compliance management.
· Develop data-driven strategies to improve merchant engagement, operational efficiency, and revenue contribution.
· Collaborate with Product, Treasury, Compliance, and BD teams to deliver smooth and compliant merchant experiences.
· Establish and maintain policies, SOPs, and controls for merchant operations to meet regulatory and business requirements.
· Monitor KPIs and prepare regular operational performance reports for management.
· Build and lead a merchant operations team, fostering a culture of accountability, efficiency, and continuous improvement.
· Ensure readiness to support business expansion into new markets with scalable operations infrastructure
Requirements
· Bachelor's degree or above in Business, Finance, Operations, or related fields.
· 5–8 years of operations experience in cross-border payments, cross-border trade, or supply chain finance.
· Strong knowledge of merchant onboarding, KYC/KYB processes, and compliance frameworks.
· Proven experience in data analysis, operational strategy, and process optimization.
· Hands-on experience in building and managing scalable operations systems and teams.
· Excellent problem-solving, organizational, and cross-functional collaboration skills.
· Strong leadership skills with experience managing and mentoring teams.
· Based in Hong Kong, Singapore, or remote, with willingness to travel as needed.
What We Value
· Entrepreneurial mindset with the ability to thrive in a fast-paced, goal-driven environment;
· Pragmatic, results-oriented attitude balancing compliance rigor with business needs;
· High learning agility, accountability, and collaborative spirit across functions and cultures.
✨ Smart • Intelligent • Private • Secure
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Unlock Your Head of Potential: Insight & Career Growth Guide
Real-time Head of Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Head of in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5963 jobs in Singapore and 5522 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Head of roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Obita is currently hiring and seeking a Head of Merchant Operations to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Head of Merchant Operations Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Obita adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Head of Merchant Operations Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Head of Merchant Operations typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Head of Merchant Operations interview at Obita, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Obita's products or services and be prepared to discuss how you can contribute to their success.
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