Head of Operational Excellence

Job description

Overview

Role: Head of Operational Excellence

Location: Singapore with Remote working options

Are you driven by operational excellence and passionate about scaling high-growth businesses?

Do you have a proven track record of leading teams and driving performance in a fast-paced, entrepreneurial environment?

If so, we have an exciting opportunity for you.

About The Company

Our client is a highly reputable, well-established, global provider of executive coaching and keynote speaking services.

Known for exceptional customer retention and world-class service delivery.

With a leadership team that blends elite academic credentials and deep industry expertise, the company serves top-tier multi-national clients and is looking for an operational leader to help deliver on key strategic initiatives and work closely with the founders as they take the business to the next level of success.

Role Responsibilities

• Drive Operational Performance: Lead daily operations, set clear objectives, and oversee project managers to ensure the team consistently meets high-quality standards and delivers on time.
  
  Collaborate with technical teams to implement innovative solutions that align with business goals and exceed client expectations.
  
  
• Streamline Processes: Continuously improve workflows, systems, and methodologies to enhance operational efficiency and ensure the smooth delivery of services without compromising on quality.
  
  
• Collaborate and Innovate: Partner closely with the executive leadership team to bring strategic initiatives to life and ensure seamless execution across the organisation.
  
  
• Lead and Inspire the Team: Foster a positive, collaborative culture where everyone thrives.
  
  You’ll lead by example, encouraging growth and success through coaching and development.
  
  

To Be Successful in This Role, You Will Need to…

• Proven Operational and People Leadership with International Expertise: Bring at least 8 years of experience running high-end service operations, managing teams, and leading complex projects across multiple countries.
  
  You should have a strong ability to inspire and guide both in-person and remote teams while navigating the complexities of global business dynamics.
  
  
• Extensive experience managing service-based operations, with a focus on high-end professional services.
  
  
• Thrive in a High-Performance Environment: Bring operational savvy, attention to detail, and the ability to execute effectively in fast-paced, high-growth settings.
  
  
• Embody a Collaborative, Positive Mindset: Approach challenges with a sense of humour, a solution-oriented attitude, and the ability to foster a collaborative, team-focused environment.
  
  Use your growth mindset to seek continuous improvement and embrace feedback, ensuring personal and organisational development.
  
  
• Drive Global Success by Leveraging your international business experience, understanding global corporate dynamics, and navigating various cultural and business landscapes with ease.
  
  
• Maintain a High Standard of Service: Have demonstrated experience managing high-end service operations, ensuring exceptional service standards for global corporations.
  
  
• Be Proactive and Take Initiative: Own your work, anticipate challenges, and align operational strategies with broader company objectives.
  
  
• Manage Digital Systems and Asset Platforms: Bring hands-on experience with launching and managing digital platforms, ensuring smooth implementation and ongoing operation.
  
  
• Adapt to Global Time Zones: Be flexible with working hours, particularly those aligned with Singapore’s time zone, to meet business needs.
  
  
• Education & Experience: An MBA or extensive experience in both multinational and entrepreneurial environments.
  
  

Why Join the Company?

• Make a Significant Impact: Be a key driver in the company’s continued success and growth.
  
  
• Collaborative Culture: Work with a talented, high-energy team that values excellence and camaraderie.
  
  
• Work closely with Leadership: Partner with an innovative executive team to help shape the company’s future.
  
  
• Global Reach: Operate across six continents, working with clients and teams around the world.
  
  
• Flexible Work Environment: Enjoy the flexibility of remote work, with hours aligned to the Singapore time zone.
  
  
• Professional Development: Gain opportunities for growth and leadership in a dynamic, high-growth business.
  
  
• Competitive Compensation: A competitive compensation package will be offered to the right candidate.
  
  
• Remote Flexibility with SG-Based Operations: While the company is headquartered in Singapore, we operate remotely and are open to candidates who are willing to work hours aligned with Singapore’s time zone, ensuring seamless collaboration across global teams.
  
  

If this sounds like you, kindly consider tailoring your JD and sending it to

Accela Recruitment Services Pte Ltd

EA License: 15C7529
EA Personnel No: R

Required Skill Profession

Operations & Business Administration