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Head of Operations Job Opening In North West Community Development Council – Now Hiring FEI SIONG FASTFOOD PTE. LTD.


Job description

Popeyes Singapore, a leading quick-service restaurant (QSR) chain under Restaurant Brands International (RBI), is renowned for its flavorful Louisiana-style fried chicken and Cajun-inspired menu.

Operated locally by Fei Siong Fastfood Pte Ltd, we serve halal-certified meals across over 20 outlets in Singapore, blending authentic bold flavors with local preferences to create memorable dining experiences.

Our focus on operational excellence, guest satisfaction, and growth in the dynamic F&B market is supported by a commitment to innovation, teamwork, and high standards of quality and safety.

The Head of Operations is a key leadership position responsible for managing the operational performance of multiple Popeyes outlets in Singapore.

This role involves driving efficiency, ensuring brand consistency, and contributing to business success in a fast-paced QSR environment.

Reporting directly to the Brand General Manager, the Head of Operations will oversee teams, implement strategies to control costs and boost revenue, and support expansion efforts.

The ideal candidate is a proactive leader with strong F&B expertise, skilled in balancing operational demands with financial goals while adhering to local regulations.

Key Responsibilities:

  • Develop and execute brand strategies aligned with company objectives, ensuring operational alignment across outlets.

  • Oversee daily operations of multiple locations, enforcing adherence to brand standards, food safety protocols (e.g., SFA and halal guidelines), and efficiency measures.

  • Provide leadership and guidance to outlet managers and teams, setting performance standards to enhance productivity, efficiency, and team development.

  • Optimize labour costing by reviewing payroll, claims, and staffing plans, implementing scheduling efficiencies, and managing manpower to align with business needs while complying with Singapore's Employment Act.

  • Maximize revenue by driving sales growth through menu innovations, promotional activities, upselling strategies, and effective inventory management to minimize waste and operating expenses.

  • Plan and launch new product offerings on a regular basis, collaborating with cross-functional teams to meet market demands.

  • Recruit, train, and build high-performing teams, focusing on talent acquisition and retention to support operational excellence.

  • Manage financial performance, including budgeting, P&L analysis, and expense control to achieve profitability targets.

  • Lead new store openings, coordinating fit-out timelines, manpower planning, marketing, procurement, and seamless launches.

  • Monitor guest feedback, resolve issues, and ensure consistent delivery of exceptional service and product quality.

  • Act as a liaison with the Brand General Manager, escalating issues and contributing to strategic planning for the brand's growth in Singapore.

Qualifications and Requirements:

  • Bachelor's degree in Business Administration, Hospitality Management, or a related field (or equivalent experience).

  • At least 5 years of experience as an Area Manager or Operations Manager in the F&B sector, with QSR/fast-food experience preferred.

  • Proven track record in labour management, revenue optimization, financial oversight (e.g., budgeting, P&L), and multi-outlet operations.

  • Strong knowledge of Singapore's food safety, halal certification, and employment regulations.

  • Excellent leadership, problem-solving, and interpersonal skills, with the ability to motivate teams and deliver results independently.

  • Proficiency in operational tools, Microsoft Office (e.g., Excel for financial analysis), and POS systems.

  • Willingness to travel between outlets (up to 50%) and work flexible hours, including weekends and public holidays.

  • Valid driver's license and reliable transportation required.

Preferred Skills:

  • Experience with Popeyes or QSR brands
  • Certification in food safety (e.g., HACCP) or operations management (e.g., Lean methodologies).

  • Bilingual abilities for engaging diverse teams and guests.

  • Familiarity with digital platforms for training, scheduling, and analytics.

What We Offer:

  • Competitive salary and performance-based incentives.

  • Opportunities for career advancement within a growing local and Internationalisation brand.

  • Employee perks, such as meal discounts and a collaborative, supportive work environment.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Head of Potential: Insight & Career Growth Guide


Real-time Head of Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Head of in North West Community Development Council, Singapore, highlighting market share and opportunities for professionals in Head of roles.

6395 Jobs in Singapore
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322 Jobs in North West Community Development Council
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Download Head Of Jobs Trends in North West Community Development Council and Singapore

Are You Looking for Head of Operations Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at FEI SIONG FASTFOOD PTE. LTD. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Head of Operations Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in North West Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Head of Operations?

Key qualifications for Head of Operations typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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To improve your chances of getting hired for Head of Operations, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Head of Operations Job Success

FEI SIONG FASTFOOD PTE. LTD. interview tips for Head of Operations

Here are some tips to help you prepare for and ace your Head of Operations job interview:

Before the Interview:

Research: Learn about the FEI SIONG FASTFOOD PTE. LTD.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

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Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Head of Operations interview at FEI SIONG FASTFOOD PTE. LTD., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the FEI SIONG FASTFOOD PTE. LTD.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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