Head of Operations (Singapore) — Rida
Rida is building an AI powered platform that orchestrates complex, SOP-driven deliveries for enterprises (healthcare, F&B, and beyond).
We combine autonomous AI agents, route optimization, WhatsApp-based workflows, custom driver fleets, and human in the loop support to scale complex deliveries.
The role
You’ll be Rida’s Ops owner: turn client SOPs into repeatable execution, keep SLAs green, and scale a hybrid (on-site + offshore) team.
You’ll dive into the data, jump on the floor when needed, and partner closely with Product/Engineering to drive automation and process optimization.
What you’ll do
Own client operations & service excellence
— codify and continuously refine SOPs; ensure SLAs are consistently achieved; run smooth, documented client onboarding and steady-state service.
Lead and execute
— manage Ops teams to KPIs, and step in personally to unblock issues when the situation calls for it.
Run fleet & driver performance
— grow and optimise fleets for productivity and profitability; uphold driver standards; support contractor/driver agreement reviews.
Be data-driven
— build/own dashboards, instrument the funnel, and use insights to improve on-time rates, utilisation, and cost per drop.
Improve margins & scope
— understand cost/profit drivers, tighten operations, and identify upsell/expansion opportunities with existing customers.
Partner with Product/Eng
— turn frontline pain points into actionable requirements; champion automation and clean data flows.
Hire, coach, and set culture
— build a high-accountability team and training playbooks; manage and scale offshore back-office functions.
Handle start-up extras
— ensure compliance (PDPA/WSH/sector SOPs), assist with customer/contractor agreement reviews, and support GTM and upsell when needed.
What success looks like (first 3–6 months)
A live SOP library + QA loop for top accounts; clear playbooks for incident management.
Ops dashboarding in place (on-time %, first-attempt success, driver utilisation, cost per drop) with weekly cadence and actions.
Fleet productivity up; fewer escalations; smoother handoffs with Product/Eng from a steady backlog of automation wins.
What you bring
Ops leadership
(3+ years) in logistics, tech-enabled services, or marketplace ops; you’ve run SLAs, not just reported them.
Analytical chops
— strong Excel/Google Sheets; comfort with metrics and funnel thinking; SQL is a plus but not necessary.
People & comms
— clear decisions, crisp writing, and a calm presence in live ops.
Financial sense
— understanding of unit economics, budgets, and how process changes move margin.
Compliance mindset
— you respect regulated workflows and secure data handling in day-to-day ops.
What We Offer
Impactful Role:
Join a small, ambitious team disrupting logistics in Singapore.
Have a direct hand in shaping our product strategy, design standards, and user experiences.
Work side-by-side with C-level execs.
Growth Opportunities:
Accelerate your career, expand leadership skills, and take on significant responsibilities fast.
We promote based on
merit and impact—not tenure or age.
Competitive Package:
Market-aligned salary, benefits, and performance bonuses.
Cutting-Edge Environment:
Work at the intersection of AI, operations, and design.
Collaborate with technologists and innovators pushing the boundaries of last-mile delivery.
Location:
Singapore (hybrid).
Core collaboration hours are weekdays, with flexibility around live operations needs.
How to apply:
Send your CV to
#J-18808-Ljbffr