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Urgent! Head of Operations Job Opening In Singapore, Singapore – Now Hiring Story Time Chess
Chess at Three is a venture-backed early education company from New York, now rapidly expanding in Singapore.
We deliver two award-winning, story-based learning programs for kids aged 6 months to 11 years:
Chess at Three – teaches chess to children as young as three through storytelling and play
Birchguard Quest – a fantasy roleplaying game for ages 6–11 that builds collaboration, confidence, and communication
We're growing fast and looking for passionate leaders to help us deepen our impact in Singapore.
About the Role
Head of Operations: Chess at Three Singapore is seeking a dynamic and experienced Head of Operations to lead and optimise our day-to-day operations to support growth, and ensure exceptional and consistent service delivery across all programs.
You will oversee day-to-day operations, provide team leadership, customer experience, and growth execution in line with our mission to bring our distinctive fun & engaging chess lessons to children across Singapore.
Operational Leadership: Design and implement systems/ SOPs to streamline and optimise operations across all camps/ classes, venues, and events, while ensuring a high level of quality and consistency in execution.
Establish and track operational metrics (e.g. student growth, retention, utilization, customer satisfaction, quality scores).
Growth & Expansion: Support strategic expansion into new markets, venues, and offerings.
Team Management: Lead, train and develop operational, sales and teaching staff; foster a high-performance culture, including to design, implement and track KPIs across staff members to ensure accountability.
Customer Experience: Oversee parent/ partner communication, satisfaction, and retention, and drive initiatives that enhance the brand promise and parent/stakeholder satisfaction.
Logistics management: Ensure venues, equipment, materials, and supplies are fit-for-purpose and available.
Oversee logistics and inventory of clubs, camps, events, tournaments.
Finance & Budgeting: Manage operating budget, monitor performance metrics, and drive cost efficiency.
Risk, Compliance & governance: Ensure policies and procedures comply to industry standards & Singapore law/ regulations, and are documented, communicated, and adhered to.
Requirements / Experience
Experience: At least 5 years in operations leadership roles, experience in building/ scaling companies is a plus.
Ex-consultants may also apply.
Strong track record of managing multi-location operations, team leadership, and delivering both operational and financial targets.
Excellent communication skills; adept at cross-team collaboration with academic, marketing, finance, HR teams.
Analytical mindset; comfortable with data, performance metrics.
Strong sense of quality, customer / parent‐oriented mindset.
Adaptability, high energy, ability to work in a fast‐growing / changing environment.
Singaporean/ PR preferred
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Unlock Your Head of Potential: Insight & Career Growth Guide
Real-time Head of Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Head of in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6048 jobs in Singapore and 5577 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Head of roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Story Time Chess is currently hiring and seeking a Head of Operations to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Head of Operations Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Story Time Chess adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Head of Operations Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Head of Operations typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Head of Operations interview at Story Time Chess, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Story Time Chess's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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