Strategic Leadership:
Define and execute the analytics and reporting strategy for Sales, Insurance, Cybersecurity and BPO operations, aligning with organizational goals.
Identify opportunities for data-driven insights to enhance sales performance, operational efficiency, and customer experience.
Drive a culture of data literacy and informed decision-making across departments.
Data Analytics & Insights:
Develop and oversee advanced analytics models to predict trends, improve forecasts, and optimize operations.
Provide actionable insights into sales performance, customer acquisition, retention, and profitability.
Analyze insurance portfolios to identify risks, opportunities, and strategies for growth.
Monitor and optimize BPO performance metrics, including SLA adherence, process efficiency, governance and workforce productivity.
Reporting & Business Intelligence:
Design, implement, and manage a robust reporting framework to provide real-time and accurate insights to stakeholders.
Oversee the creation of dashboards and visualizations that cater to different levels of the organization.
Ensure compliance with data governance, security, and privacy regulations.
Team Leadership & Collaboration:
Lead, mentor, and grow a high-performing analytics and reporting team.
Collaborate with cross-functional teams, including sales, operations, IT, and finance, to identify and address analytics needs.
Partner with technology teams to leverage cutting-edge tools and platforms for analytics and reporting.
Continuous Improvement:
Stay updated on industry trends, emerging technologies, and best practices in analytics, insurance, cybersecurity and BPO sectors.
Evaluate and implement new tools, technologies, and methodologies to enhance analytical capabilities.