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Head of Student Experience Job Opening In Central Singapore Community Development Council – Now Hiring East Asia Institute of Management Pte. Ltd.


Job description

The Head of Student Experience (HSE) plays a key role in strengthening relationships with students, parents, and agents to ensure their satisfaction and long-term trust in EAIM.

While reporting to the Executive Director – Sales & Marketing, the HSE works closely with the Academic department to support the student journey from enrollment to graduation.

The role ensures consistent communication, timely resolution of concerns, and a high standard of service that reinforces EAIM's reputation for care and professionalism.

Responsibilities

Stakeholder Relationship Management

  • Serve as a key liaison for students, parents, and agents after enrolment, ensuring a smooth and positive experience.

  • Work closely with Academic Administration to follow up on student progress, attendance, and academic milestones.

  • Maintain regular, professional communication with parents and agents regarding updates, policies, and important dates.

Student Care & Retention Support

  • Support student onboarding and orientation in collaboration with Academic Administration.

  • Monitor student satisfaction and escalate issues to relevant departments for resolution.

  • Assist in initiatives aimed at improving student retention and progression.

Agent & Partner Support

  • Act as a post-enrolment support contact for agents, ensuring they are informed and engaged on their students' progress.

  • Maintain up-to-date records of agent-linked students and ensure smooth coordination between agents, students, and EAIM.

Feedback & Service Improvement

  • Gather and review feedback from students, parents, and agents to identify service gaps.

  • Work with Sales & Marketing, Academic Administration, and Student Services to implement improvements.

Cross-Departmental Collaboration

  • Liaise with Academic Administration, Student Services, and other internal teams to ensure timely responses to stakeholder enquiries.

  • Assist Sales & Marketing in developing communication materials for parents and agents that enhance engagement and satisfaction.

Requirements

  • Diploma/Degree with at least 2 years' relevant experience, preferably in the education industry.

  • Strong passion for providing excellent customer service.

  • Ability to address student concerns and continuously improve student experience.

  • Preferably bilingual in English and Mandarin.

  • Strong interpersonal and communication skills for engaging with stakeholders.

  • Ability to work independently and collaborate cross-functionally with diverse teams.

  • Familiarity with technology platforms for student engagement and feedback is a plus.

Only short-listed candidates will be notified.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Head of Potential: Insight & Career Growth Guide


Real-time Head of Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Head of in Central Singapore Community Development Council, Singapore, highlighting market share and opportunities for professionals in Head of roles.

6036 Jobs in Singapore
6036
5656 Jobs in Central Singapore Community Development Council
5656
Download Head Of Jobs Trends in Central Singapore Community Development Council and Singapore

Are You Looking for Head of Student Experience Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at East Asia Institute of Management Pte. Ltd. adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Head of Student Experience Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Central Singapore Community Development Council. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Head of Student Experience typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Head of Student Experience Job Success

East Asia Institute of Management Pte. Ltd. interview tips for Head of Student Experience

Here are some tips to help you prepare for and ace your Head of Student Experience job interview:

Before the Interview:

Research: Learn about the East Asia Institute of Management Pte. Ltd.'s mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

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Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Head of Student Experience interview at East Asia Institute of Management Pte. Ltd., research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the East Asia Institute of Management Pte. Ltd.'s products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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