Our customers and partners are some of the fastest-growing, technology-driven payments startups today.
The Customer Success Manager - Solutions Engineering and Support role is a strategic position responsible for ensuring our customers achieve maximum value from the OpenFabric platform while driving long-term success and growth.
You will serve as the trusted advisor and primary advocate for our customers' technical and business objectives throughout their entire journey with OpenFabric.
Issuer and acquiring technology stacks and workflows
Card management systems architecture and integration patterns
Payment gateway technologies and merchant acquiring processes
Familiar with GitHub and version control systems
- Advanced technical knowledge of critical financial services components including:ACS/3DS authentication and authorization systems
Fraud management platforms and risk assessment frameworks
KYC (Know Your Customer) processes and compliance requirements
Transaction monitoring and regulatory reporting systems
- Expertise in financial messaging standards with hands-on experience in:ISO 8583 message formats and transaction processing
ISO 20022 standards for financial messaging
Network-specific message formats and protocols
Real-time and batch payment processing systems
- Strong systems integration capabilities with proven experience in:REST API design principles and implementation
Web services architecture and integration patterns
File-based integration and data exchange formats
Cloud-based integration platforms and middleware solutions
- Technology proficiency with working knowledge of:Programming languages: Java, Python, NodeJS, or similar
Database technologies: PostgreSQL, MySQL, SQL/NoSQL systems
Cloud platforms: AWS, Azure, or GCP
- Exceptional relationship management skills with ability to successfully engage and influence stakeholders across all organizational levels, from C-suite executives to technical implementation teams.
- Outstanding communication and presentation abilities with proven track record of translating complex technical concepts into business value propositions and strategic recommendations.
- Analytical and problem-solving mindset with experience using data-driven insights to optimize customer outcomes and drive business growth.
OpenFabric is a payment tokenisation and orchestration platform that enables BNPLs, e-wallets, digi-banks and other consumer payment methods to provide new payment experiences to surprise and delight their end consumers.
Through our quick to deploy and versatile platform, we enable the consumers of these payment methods to transact both online and in-store via multiple payment modes such as click to pay, tap to pay, scan to pay.
At OpenFabric, we strongly believe in the power of connectivity and interoperability.
Our platform provides a way for all consumer payment methods to simplify their payment offerings and exponentially expand their reach to domestic and global merchants.
Our team is made up of industry veterans who have years of experience in the fintech space.
We are also backed by some of the leading venture capitalists, which enables us to pursue our ambitious goals and continue to push the boundaries of what's possible in the world of online and in-store payments.
We are currently looking for talented individuals to join our team and help us achieve our mission.
We offer a dynamic and fast-paced work environment where you'll have the opportunity to work with other driven and passionate individuals.
If you're excited about the problem we're trying to solve and are eager to make an impact, we'd love to hear from you.
We are looking for people excited to join an early stage startup and have a huge impact.
If any of these resonate you,
Come join us email your resume to