Job Title: Helpdesk and Desktop Support Engineer
What We Offer
- Salary Range: $3500/month - $4500/month
- Full family medical benefits will be provided
Qualification: Certificate/Diploma In IT related Disciplines
Experience: 3 Years and above
Full/Contract: Full time (Permanent)
Skills/Domain: 3-5 years of working experience in delivering projects and presales.
Job Responsibilities
- IT end-user computing devices and software requirements shall include deploying, maintaining, managing, supporting, troubleshooting, installing and configuring of notebooks / laptops, printers, desktop PCs, monitors, tablets, anti-malware software, operating systems, business software applications (MS Office, MS Office 365 applications, Adobe Acrobat and etc.), client machines network connectivity and etc.
- IT managed service requirements shall include managing IT incidences, IT service requests, IT problems, IT change requests, IT configuration and IT reporting.
- Manage and resolve customer helpdesk servers, LAN/WAN, cabling, video conferencing, backups, offsite backups, switches, firewalls and ensure 24x7 availability
- Troubleshoot PC, gadgets, network, servers and provide solutions to resolve such failures on both immediate and long-term basis
- Ensure Backups and Restorations are successful and properly done on a daily basis
- Assess, review and recommend existing IT infrastructure for potential weaknesses and propose and implement solution or mitigation process
- Monitor and trend network and system utilization and apply the information towards improving infrastructure availability, resilience and security
- Set up VIP’s gadgets, internet, troubleshoot issues request in a timely manner and ensure that they can receive their emails on their mobile and other devices
- Operate and manage the overall Server, Storage, Applications, Disaster Recovery and Security Infrastructure Operations at customer premises or cloud
- Implement plans of IT measures, IT policy, IT Processes and Audit Compliance
- Ensure continuous delivery of IT services through oversight of service level agreements with end users and monitoring of IT systems performance on day-to-day basis
- Reviews of the existing information and systems landscape across The Group, and proactively implement infrastructure and system improvements to enhance business benefits and reduce business risks
- Rack mounting, OS installation and PC cloning
- Manage Software Licenses, hardware and software inventories, asset tagging and cable patching and labelling to the network ports (both at the network equipment and EUC device end)
- Perform Vendor Management and submit monthly fix asset end-to-end
- Submit Status Reports on a weekly basis
- Work schedule: Mon-Fri 9AM-6PM
Requirements
- Strong technical knowledge in Troubleshooting of PC, Network and Server related problems
- Familiar with Windows Servers Active Directory domain services administration, troubleshooting, health-check and fine-tuning
- Experience in Implementing and Maintaining Backup Solutions
- Resourceful Engineer who knows how to solve problems independently using online and offline resources
- Good communication and Interpersonal Skills
- Must be on call after office hours including weekend and holidays for urgent issues
- Good analytical and problem-solving skills
- Well organized, proactive and self-directed, able to perform with minimal supervision and also a team player
- HPE ASE Certification is a must
#J-18808-Ljbffr