The Company:
A leading logistics company is expanding the team and is looking for Helpdesk Engineers.
The Role:
1.
Provide prompt and efficient technical support to customers experiencing issues via email, phone calls and live chat.
2.
Troubleshoot and resolve software-related problems, guide users through solutions and ensure a positive customer experience.
3.
Proactively engage with customers to promote the use of applications, highlighting their benefits and features.
- Educate users on software functionalities and encourage the adoption of new features.
4.
Actively gather feedback from customers regarding their experiences.
- Document and categorize customer feedback, ensuring clarity and detail.
- Regularly report customer feedback to the application owner for improvements.
Requirements
Benefits