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Urgent! Helpdesk Support Engineer - (Public Sector) Job Opening In Singapore, Singapore – Now Hiring Xtremax
At Xtremax, our Helpdesk Support Engineers play a vital role in ensuring system stability and reliability.
In this role, you will be responsible for monitoring alerts, managing incidents, and supporting resolution processes to keep our systems running smoothly.
You will also contribute to continuous improvement by reviewing scripts and providing feedback, making a direct impact on both operations and service quality.
Candidates with public sector experience are preferred, as this role supports IT projects for government agencies.
Responsibilities
System Monitoring and Incident Management
Monitor and observe system alerts or unusual system behaviours.
Follow incident isolation procedures to identify and verify faults before applying problem resolution scripts or escalating issues.
Manage the full lifecycle of incident tickets, from creation and updates to escalation and closure.
Perform post-change system health checks to ensure changes do not cause undesirable behaviours.
Reporting and Documentation
Consolidate records for reporting, monitoring, analytics, or audit purposes.
Maintain accurate documentation of incidents, system changes, and operational procedures.
Operational Improvement
Review and verify the accuracy of operational scripts, and suggest improvements.
Contribute to continuous improvement initiatives to enhance system reliability and operational efficiency.
Must Have
A Nitec, Diploma, or Degree, preferably in Engineering or Information Technology.
Must have 2–5 years of relevant experience.
Willingness to work in 12-hour rotational shifts, including weekends and public holidays.
Ability to follow documented work instructions and procedures accurately.
Good written and verbal command of English.
Basic understanding of IT systems and troubleshooting principles.
Good to Have
Experience with Singapore Government Project will be advantageous.
Experience in customer service or a technical support role is preferred.
Knowledge of cloud-based environments (e.g., AWS, Azure) is an added advantage.
Knowledge handling ticketing system (e.g., JIRA, SNOW) is an added advantage.
Certificate Preferred
Must have ITIL 4 Foundation certification.
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Unlock Your Helpdesk Support Potential: Insight & Career Growth Guide
Real-time Helpdesk Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Helpdesk Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6411 jobs in Singapore and 5619 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Helpdesk Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Xtremax is currently hiring and seeking a Helpdesk Support Engineer (Public Sector) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Helpdesk Support Engineer (Public Sector) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Xtremax adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Helpdesk Support Engineer (Public Sector) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Helpdesk Support Engineer (Public Sector) typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Helpdesk Support Engineer (Public Sector) interview at Xtremax, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Xtremax's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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