Helpdesk Support Engineer

• Monitor and respond to system alerts and abnormal behaviours.
  
  
• Isolate incidents, identify faults, and apply problem resolution scripts or escalate when necessary.
  
  
• Consolidate records for reporting, monitoring, analytics, and audit purposes.
  
  
• Perform system health checks after changes to ensure stability and prevent issues.
  
  
• Manage incident tickets throughout their life cycle, including creation, updates, escalation, and closure.
  
  

Requirements

• Good experience in IT helpdesk or support engineering.
  
  
• Strong knowledge of incident management processes and ITIL practices.
  
  
• Familiarity with system monitoring tools and troubleshooting procedures.
  
  
• Ability to work in a fast-paced environment with strong problem-solving skills.