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Helpdesk Support Engineer Job Opening In Singapore, Singapore – Now Hiring USER Experience Researchers


Job description

Position Overview

We are seeking a dedicated IT Support Specialist to join our team and ensure seamless technology operations across our organisation.

This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure across multiple locations on Sentosa Island.

Key Responsibilities

  • Infrastructure & Network Support : Maintain and support end-user computing devices (EUCDs) and network infrastructure, including LAN and WiFi systems.

    Oversee back‑end server operations to ensure optimal performance and reliability across all locations.

  • Security Management : Administer and manage anti‑virus solutions, specifically Trend Micro and Apex One Office Scan systems.

    Ensure all IT systems remain current with security patches for Windows, Intel drivers, and applications to maintain organisational security standards.

  • Service Desk Operations : Provide comprehensive helpdesk support through multiple channels including email, IT hotline, walk‑in requests, and both onsite and remote assistance.

    Maintain detailed logs of all incidents and support requests whilst ensuring timely resolution through our ITSM platform.

  • Technical Support & Deployment : Manage front‑end client systems running Windows 11 and other operating systems, including imaging, deployment, and troubleshooting.

    Provide technical assistance for hardware and software setup, configuration, and problem resolution.

  • Asset & Vendor Management : Maintain accurate IT asset management records, including asset tagging and proper disposal of equipment.

    Coordinate with vendors for system setup, repairs, and maintenance activities whilst logging all cases appropriately.

  • Documentation & Reporting : Create clear technical documentation and user manuals with step‑by‑step instructions.

    Maintain work‑in‑progress reports and ensure all activities are properly documented for knowledge sharing and compliance purposes.

  • Additional Support : Configure and support online video conferencing systems to facilitate effective communication across the organisation.

    Undertake other duties as assigned by the IT Supervisor to support overall departmental objectives.

Required Qualifications

  • Diploma or degree in Information Technology, Computer Science, or related field
  • Minimum 2‑3 years of experience in IT support or helpdesk roles
  • Strong knowledge of Windows operating systems, particularly Windows 11
  • Experience with network troubleshooting (LAN/WiFi)
  • Familiarity with ITSM platforms and ticketing systems
  • Knowledge of anti‑virus management systems (Trend Micro preferred)
  • Understanding of hardware and software troubleshooting methodologies

Preferred Qualifications

  • Professional certifications (CompTIA A+, Network+, or Microsoft certifications)
  • Experience with server administration
  • Knowledge of video conferencing systems
  • Asset management system experience
  • Previous experience in government or public sector environments

Key Competencies

  • Excellent problem‑solving and analytical skills
  • Strong communication and interpersonal abilities
  • Customer service orientation with focus on user satisfaction
  • Ability to work independently and manage multiple priorities
  • Attention to detail and commitment to documentation
  • Willingness to travel between multiple office locations
  • Adaptability to changing technology environments

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Required Skill Profession

Technical Support & Administration


  • Job Details

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Unlock Your Helpdesk Support Potential: Insight & Career Growth Guide


Real-time Helpdesk Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Helpdesk Support in Singapore, Singapore, highlighting market share and opportunities for professionals in Helpdesk Support roles.

5456 Jobs in Singapore
5456
4661 Jobs in Singapore
4661
Download Helpdesk Support Jobs Trends in Singapore and Singapore

Are You Looking for Helpdesk Support Engineer Job?

Great news! is currently hiring and seeking a Helpdesk Support Engineer to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at USER Experience Researchers adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Helpdesk Support Engineer Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Helpdesk Support Engineer?

Key qualifications for Helpdesk Support Engineer typically include Technical Support & Administration and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

How Can I Improve My Chances of Getting Hired for Helpdesk Support Engineer?

To improve your chances of getting hired for Helpdesk Support Engineer, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

Interview Tips for Helpdesk Support Engineer Job Success

USER Experience Researchers interview tips for Helpdesk Support Engineer

Here are some tips to help you prepare for and ace your Helpdesk Support Engineer job interview:

Before the Interview:

Research: Learn about the USER Experience Researchers's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Helpdesk Support Engineer interview at USER Experience Researchers, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the USER Experience Researchers's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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