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Urgent! Helpdesk Support Engineer Job Opening In Singapore, Singapore – Now Hiring USER Experience Researchers
Position Overview
We are seeking a dedicated IT Support Specialist to join our team and ensure seamless technology operations across our organisation.
This role combines technical expertise with excellent customer service skills to support end-users and maintain critical IT infrastructure across multiple locations on Sentosa Island.
Key Responsibilities
Infrastructure & Network Support : Maintain and support end-user computing devices (EUCDs) and network infrastructure, including LAN and WiFi systems.
Oversee back‐end server operations to ensure optimal performance and reliability across all locations.
Security Management : Administer and manage anti‐virus solutions, specifically Trend Micro and Apex One Office Scan systems.
Ensure all IT systems remain current with security patches for Windows, Intel drivers, and applications to maintain organisational security standards.
Service Desk Operations : Provide comprehensive helpdesk support through multiple channels including email, IT hotline, walk‐in requests, and both onsite and remote assistance.
Maintain detailed logs of all incidents and support requests whilst ensuring timely resolution through our ITSM platform.
Technical Support & Deployment : Manage front‐end client systems running Windows 11 and other operating systems, including imaging, deployment, and troubleshooting.
Provide technical assistance for hardware and software setup, configuration, and problem resolution.
Asset & Vendor Management : Maintain accurate IT asset management records, including asset tagging and proper disposal of equipment.
Coordinate with vendors for system setup, repairs, and maintenance activities whilst logging all cases appropriately.
Documentation & Reporting : Create clear technical documentation and user manuals with step‐by‐step instructions.
Maintain work‐in‐progress reports and ensure all activities are properly documented for knowledge sharing and compliance purposes.
Additional Support : Configure and support online video conferencing systems to facilitate effective communication across the organisation.
Undertake other duties as assigned by the IT Supervisor to support overall departmental objectives.
Required Qualifications
Diploma or degree in Information Technology, Computer Science, or related field
Minimum 2‐3 years of experience in IT support or helpdesk roles
Strong knowledge of Windows operating systems, particularly Windows 11
Experience with network troubleshooting (LAN/WiFi)
Familiarity with ITSM platforms and ticketing systems
Knowledge of anti‐virus management systems (Trend Micro preferred)
Understanding of hardware and software troubleshooting methodologies
Preferred Qualifications
Professional certifications (CompTIA A+, Network+, or Microsoft certifications)
Experience with server administration
Knowledge of video conferencing systems
Asset management system experience
Previous experience in government or public sector environments
Key Competencies
Excellent problem‐solving and analytical skills
Strong communication and interpersonal abilities
Customer service orientation with focus on user satisfaction
Ability to work independently and manage multiple priorities
Attention to detail and commitment to documentation
Willingness to travel between multiple office locations
Adaptability to changing technology environments
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Unlock Your Helpdesk Support Potential: Insight & Career Growth Guide
Real-time Helpdesk Support Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Helpdesk Support in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 5456 jobs in Singapore and 4661 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Helpdesk Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! USER Experience Researchers is currently hiring and seeking a Helpdesk Support Engineer to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Helpdesk Support Engineer Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at USER Experience Researchers adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Helpdesk Support Engineer Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Helpdesk Support Engineer typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Helpdesk Support Engineer interview at USER Experience Researchers, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the USER Experience Researchers's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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