Looking for a stable and rewarding career?
Join CubePay as a Customer Service & Technical Support Assistant!
Build your career with CubePay!
We are seeking passionate individuals who enjoy solving problems, collaborating with others, and advancing in a supportive environment.
As part of our team, you’ll handle customer inquiries, provide technical assistance, and ensure smooth daily operations for our merchants.
Working Hours:
- Fixed shift Night Shift: 5 days a week (Mon–Fri), Timing TBA
Responsibilities
- Attend to merchant inquiries promptly and professionally
- Provide first-level technical support to merchants over the phone
- Perform accurate daily administrative data entry
- Handle document scanning, filing, and data verification tasks
- Maintain and update customer inquiries, issues, and resolutions in the internal portal
- Stay calm and professional when handling customer stress or complaints during troubleshooting calls
- Support other customer care or technical duties as assigned
✅ Requirements
- Experience in customer service or technical support will be an advantage
- Candidates with no prior experience but who are eager to learn are encouraged to apply
- Strong communication skills with a pleasant and approachable personality
- Able to handle pressure, multitask, and remain calm under stress
- Detail-oriented, organized, and responsible
- Proficient in computer use (Excel, Word, and common office applications)
- Willing to commit to fixed shifts, including alternate Saturdays and public holidays
What We Offer
- Competitive salary package
- Medical benefits and staff welfare
- On-the-job training with opportunities to pick up technical skills
- A supportive and friendly team culture
Ready to grow with us?
Apply now.
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