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Urgent! Home Care Service Team Lead Job Opening In Singapore, Singapore – Now Hiring ACTIVE GLOBAL RESPITE CARE PTE. LTD.

Home Care Service Team Lead



Job description

Description:

Report directly to the Home Care Services Manager and Senior Medical Social Worker.

  • Lead a small team of executives in service delivery of assigned home care service(s).

  • Assist to answer client inquiries on all Home Care services provided by the organization, providing accurate information to clients on policies, procedures, services, pricing.

  • Ensure prompt follow-up and communicating to all parties the statuses of work-in-progress in a timely and accurate manner.

  • Ensure accuracy in scheduling staff and clients for the respective services.

  • Ensure prompt and accurate documentation for all applications and processes from start to finish including filing.

  • Strong case resolution skills to resolve client feedback and complaints on promised actions and that client needs are addressed in a timely and appropriate manner.

  • Ensure prompt issuing of invoices and accuracy in collection of payables.

  • Ensure all organization requirements and SOPs are adhered to.

  • Participate and represent on behalf of the company’s services with confidence.

  • Communicate clearly and appropriately with clients, business partners, always speaking with the understanding of tone and choice of words.

  • Any other duties assigned.

Requirements:

  • 2 years of experience in an operational capacity in a leadership customer service and administrative role preferable.

  • Diploma or Degree in any field.

  • Takes initiative and able to be flexible while adhering to SOPs at the same time.

  • Proficiency in Microsoft Office Suite applications.

  • Good command of English (Written & verbal).

  • Experience in healthcare would be advantageous.

  • 5-days work week including rotational Saturdays.

  • Must be ready to answer urgent client queries at any time.

Benefits:

  • Attractive base salary and excellent sales commission.

  • Great opportunity for career development in a growing market and company.

  • Industry-specific training and coaching by a highly experienced team.

  • 15 days annual leave.

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Required Skill Profession

Healthcare



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    Unlock Your Home Care Potential: Insight & Career Growth Guide


  • Real-time Home Care Jobs Trends in Singapore, Singapore (Graphical Representation)

    Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Home Care in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2982 jobs in Singapore and 2630 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Home Care roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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