About the role
Join the ELITE TRANSFORM TEAM' as a Hotel Floor Supervisor, a pivotal role in providing superior guest experiences within our upscale hotel located in the Changi East Region of Singapore.
As a full-time Hotel Floor Supervisor, you will be responsible for overseeing the daily operations and management of your assigned hotel floor, ensuring excellent service and a comfortable stay for all our guests.
What you'll be doing
- Supervise and coordinate the activities of the housekeeping and guest services teams on your assigned hotel floor
- Monitor the cleanliness, maintenance, and presentation of guest rooms and public areas
- Respond promptly to guest requests and resolve any guest issues or concerns
- Ensure adherence to company policies, procedures, and service standards
- Oversee the proper handling of guest belongings and security of guest rooms
- Assist with the coordination of staff schedules and assignments
- Provide on-the-job training and mentoring to junior team members
- Contribute to the development and implementation of process improvements
What we're looking for
- Minimum 2 years of experience in a hotel floor supervisor or similar supervisory role in the hospitality industry
- Strong organisational and multitasking skills with the ability to prioritise and manage competing demands
- Excellent communication and interpersonal skills to effectively interact with guests and lead a team
- Attention to detail and a commitment to delivering exceptional customer service
- Proficiency in using hotel management software and technology
- Flexible and adaptable to work in a fast-paced, dynamic environment
- Passion for the hospitality industry and a desire to contribute to the success of the hotel
What we offer
At ELITE TRANSFORM TEAM', we are committed to providing our employees with a rewarding and fulfilling work experience.
In addition to a competitive salary, we offer a comprehensive benefits package, including health insurance, retirement contributions, and opportunities for career development and progression.
We also prioritise work-life balance, with flexible scheduling and remote work options available.
Join our dynamic team and be a part of creating exceptional experiences for our guests.
Apply now to become our next Hotel Floor Supervisor and be a key member of the ELITE TRANSFORM TEAM'