Housekeeping Supervisor

Job description

Roles & Responsibilities

1.

Supervision and Coordination of Housekeeping Team

• Assigning Daily Task: The supervisor assigns duties to housekeeping staff based on the schedule, guest arrivals, and specific requests.
  
  
• Monitoring Performance: Ensuring that all housekeeping staff complete their tasks on time and according to cleanliness standards.
  
  
• Providing Training and Support:Supervisors are responsible for training new housekeeping staff and offering continuous education on cleaning techniques, safety procedures, and guest service standards.
  
  
• Motivating and Mentoring: Encouraging teamwork, maintaining high morale, and fostering a positive working environment.
  
  

2.

Ensuring High Standards of Cleanliness

• Inspecting Apartments and Common Areas: The supervisor conducts regular inspections of apartments and shared areas (lobbies, hallways, gym, etc.) to ensure cleanliness and maintenance standards are met.
  
  
• Guest Apartments: Supervisors check the apartments after cleaning to ensure they meet the property's quality standards before guests check in or when conducting routine maintenance or housekeeping.
  
  
• Common Areas: They also inspect shared areas such as corridors, elevators, lobbies, fitness centers, and lounges to ensure cleanliness and orderliness throughout the building.
  
  
• Managing Deep Cleaning Schedules:In addition to daily cleaning, the supervisor manages deeper, periodic cleaning tasks for long-term guests, such as: Carpet deep cleaning, upholstery cleaning, and window washing.
  
  Appliance maintenance, including cleaning behind and under heavy appliances like refrigerators, ovens, and microwaves.
  
  Sanitizing high-touch areas, such as doorknobs, switches, and countertops.
  
  

3.

Inventory and Stock Management

• Monitoring Stock Levels: The supervisor keeps track of cleaning supplies, toiletries, linens, and other housekeeping inventory.
  
  
• Replenishing Supplies: They ensure that the housekeeping team has adequate cleaning supplies and that consumables (e.g., toiletries, linens, towels, toilet paper) are well-stocked.
  
  
• Reporting Needs: The supervisor reports any stock shortages or equipment malfunctions to management and arranges for reordering supplies or replacing broken items.
  
  
• Managing Linen and Laundry:In serviced apartments, where linens may be used for extended periods, supervisors monitor the linen inventory and laundry process.
  
  
• Organizing Linen Usage: They ensure that clean linens are available for guests, manage linen replacement schedules, and monitor any damage or wear and tear.
  
  
• Laundry Coordination: Supervisors ensure that laundry services (either in-house or outsourced) are being performed on schedule and that the appropriate items are being laundered and returned to the rooms promptly.
  
  

4.

Handling Guest Requests and Complaints

• Guest Interaction:Housekeeping Supervisors often interact with guests, especially in serviced apartments where guests may stay for extended periods.
  
  
• Addressing Special Requests:They handle special cleaning requests from guests, such as extra towels, additional housekeeping services, or specific preferences regarding room setup.
  
  
• Resolving Complaints: If guests have any concerns or complaints related to cleanliness, maintenance, or housekeeping, the supervisor is the first point of contact to resolve the issue in a timely and professional manner.
  
  
• Personalized Services: In long-term stays, guests may have specific needs or expectations, such as adjustments to cleaning schedules, additional amenities (e.g., kitchen supplies, bedding), or tailored requests for their comfort.
  
  Supervisors coordinate these services to ensure guest satisfaction.
  
  In conclusion, Housekeeping Supervisors in serviced apartments play a pivotal role in maintaining high standards of cleanliness, comfort, and guest satisfaction.
  
  They not only oversee the housekeeping team but also ensure the property operates efficiently, with a focus on guest needs, operational efficiency, and inventory management.
  
  Their role is essential in creating a positive experience for long-term residents, which is vital for maintaining high occupancy and guest retention in serviced apartments.
  
  

5.

Managing Housekeeping Schedules

• Scheduling and Shift Management:Supervisors create housekeeping schedules, ensuring proper coverage for daily cleaning, turnovers between guests, and any special cleaning requests.
  
  
• Guest Check-In and Check-Out Timings:The supervisor ensures that the team is aware of check-in/check-out schedules, coordinating cleaning times to minimize disruption to guests.
  
  
• Coordination with Other Departments:Housekeeping Supervisors work closely with the front desk, maintenance, and concierge to ensure that cleaning and maintenance schedules align with guest needs and property requirements.
  
  
• Long-Term Stay Considerations:For serviced apartments, supervisors may set different cleaning frequencies based on the guest's length of stay (e.g., weekly cleaning for extended stays, daily cleaning for short-term guests).
  
  

6.

Health and Safety Compliance

• Ensuring Safety Standards: Housekeeping Supervisors ensure that cleaning products, equipment, and procedures comply with health and safety regulations.
  
  This includes Proper handling and storage of cleaning chemicals to prevent accidents or misuse.
  
  Ensuring staff wear appropriate protective gear (e.g., gloves, masks) when handling chemicals or performing heavy-duty cleaning tasks.
  
  
• Safety Inspections: They also ensure that the cleaning equipment (vacuum cleaners, floor buffers, etc.) is regularly maintained and safe to use.
  
  
• Implementing Green Practices: Many serviced apartments emphasize sustainability.
  
  Supervisors may be involved in implementing green housekeeping practices, such as using eco-friendly cleaning products, reducing waste, and conserving water and energy.
  
  

7.

Reporting and Administration

• Daily Reports: The housekeeping supervisor prepares and submits daily reports on housekeeping activities, including room status, pending tasks, and any maintenance issues that need to be addressed.
  
  
• Inventory Reports: They also maintain records of stock levels for cleaning supplies and linens, making sure the inventory is adequately stocked and ordering new supplies when needed.
  
  
• Staff Performance Reports:The supervisor evaluates the performance of the housekeeping staff, providing feedback and recommending any necessary improvements in their work.
  
  

8.

Coordinating with Maintenance for Repairs

• Reporting Maintenance Issues:If any maintenance issues arise in the apartments (e.g., broken appliances, plumbing problems), the housekeeping supervisor coordinates with the maintenance team to have these fixed promptly.
  
  
• Inspecting for Maintenance Issues:While conducting inspections, the supervisor looks for potential maintenance issues, such as faulty air conditioning units, clogged drains, or broken furniture, and informs the maintenance team for repairs.
  
  

9.

Training and Development

• Training New Staff: Housekeeping Supervisors are responsible for training new housekeepers, ensuring they understand the property's standards and cleaning procedures.
  
  
• Ongoing Development: They may also organize regular training for the housekeeping team to enhance cleaning techniques, guest service skills, and safety protocols.
  
  
• Guest Interaction Training: Since serviced apartment guests often have more specific needs due to longer stays, the supervisor may train staff in guest interaction, including how to handle guest requests, complaints, and feedback professionally.
  
  

10.

Budgeting and Cost Control

• Budget Management: Supervisors may assist in managing the housekeeping department's budget, ensuring that cleaning supplies, linens, and other resources are purchased cost-effectively.
  
  
• Controlling Labor Costs: They monitor labor costs, ensuring that staff hours are in line with the property's occupancy levels and cleaning requirements, and adjust staffing schedules accordingly to avoid unnecessary expenses.
  
  

11.

Involved in ad-hoc projects or other duties as may be assigned by Company from time to time.

Tell employers what skills you have
Mentoring
Air Conditioning
Budget Management
Housekeeping
Inventory
Property
Fitness
Consumables
Administration
Apartments
Furniture
Upholstery Cleaning
Budgeting
Scheduling
Cost Control

Required Skill Profession

Other General