HPC DMF Field Service Engineer

Job description

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HPC DMF Field Service Engineer
role at
Hewlett Packard Enterprise
This role has been designated as ‘Remote/Teleworker’, which means you will primarily work from home.


Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.

We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world.

If you are looking to stretch and grow your career our culture will embrace you.

Open up opportunities with HPE.


Responsibilities
Hardware Maintenance support.

HP Proliance Server, Apollo Server etc.


Responsible for verifying and implementing the detailed technical design solution to the problem as identified by the Project/Technical Manager.


Often responsible for providing a detailed technical design for enterprise solutions.


Is often the Principal Consultant who analyzes and develops enterprise technology solutions.


Regularly leads in the technical assessment and delivery of specific technical solutions to the customer.

Provides a team structure conducive to high performance, and manages the team lifecycle stages.


Coordinates implementation of new installations, designs, and migrations for technology solutions in one of the following work domains: networks, applications or platforms.


Provides advanced technical consulting and advice to others on proposal efforts, solution design, system management, tuning and modification of solutions.


Provides input to the company strategy moving forward.


Collects and determines data from appropriate sources to assist in determining customer needs and requirements.


Responds to requests for technical information from customers.


Develops customer technology solutions using various industry products and technologies.


Engages in technical problem solving across multiple technologies; often needs to develop new methods to apply to the situation.


Owns and manages knowledge sharing within a community (e.g. team, practice, or project).

Ensures team members support knowledge sharing and re-use requirements of project.

Contributes significant knowledge to job family community.


Proactively encourages membership and contributions of others to professional community and coaches others in area of expertise.

Regularly produces internally published material such as knowledge briefs, service delivery kit components and modules, etc.

Presents at multi-customer technology conferences.


Creates and supports sales activities.

Manages bids, or major input into the sales lifecycle.

Manages activities and provides qualitative and quantitative information for successful sales.

Produces complete proposals for smaller engagements within area of expertise.

Actively grows the company portfolio with existing customers through new opportunities and change management.


Qualifications
8+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or related area of study; without a degree, three additional years of relevant professional experience (11+ years in total).


Must have Linux/ Unix experience
Has sufficient depth and breadth of technical knowledge to design and scope multiple deliverables across a number of technologies.


Has demonstrated innovation and communication of new deliverables and offerings.


Has led team in the delivery of multiple deliverables across multiple technologies.


Ability to develop solutions that enhance the availability, performance, maintainability and agility of a particular customer's enterprise.


Has contributed to the design and application of new tools.


Ability to re-use existing experience to develop new solutions to take to market.


Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment.


Frequently uses product and application knowledge along with internals or architectural knowledge to develop solutions.

A recognized expert in one or more technologies within own technical community and also at regional level.

Holds a vendor or industry certification in at least one discipline area.


Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.


Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause.

In addition to troubleshooting skills and consulting skills, has ability to summarise prognosis and impact at practice lead level.

Ability to adapt a consulting style appropriate to the situation and can identify up-sell opportunities.


Be able to demonstrate a broad understanding of market dynamics, an industry area, commercial issues, and technical concerns whilst maintaining depth in core focus area.


Ability to present within own area of expertise as part of a customer sales presentation, putting forward domain-specific information within the context of the company sales campaign.

Has demonstrated ability to lead others in the gathering of requirements, designs, plans and estimates.


Able to produce complete proposals for smaller engagements within own area of expertise.


Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts.

Demonstrates application of technical expertise in successful engagements involving multiple disciplines.


Able to independently complete solution implementation or application design deliverables.


Able to manage a team of consultants in the completion of one or more solution requirements, architecture, or implementation deliverable.


Benefits
Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion
Let's Stay Connected
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer.

We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need.

Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.


Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.


Job location: Singapore, Singapore.

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