HR Business Process Management Support (Payroll)
Job Description Overview
The HR Business Process Management Support (Payroll) role is responsible for overseeing the end-to-end management and continuous improvement of HR systems and payroll-related business processes.
The position involves coordinating with multiple stakeholders to ensure smooth system change requests (CRs), managing payroll operations, ensuring compliance with HR policies, and providing analytical support for HR data and system integrity.
Responsibilities
Monitor, coordinate, and provide inputs for system change requests (CRs) from initiation to implementation, ensuring optimal, scalable, and compliant solutions.
Support the CR approval process, including endorsement coordination, approval documentation, and management of new requirements during implementation.
Monitor and track system operational tasks (Service Requests, System Incident Reports) handled by the e-HR Maintenance Vendor, ensuring timely issue resolution and deliverable completion.
Analyze and consult on operational, data, and audit-related issues; support users and auditors in report generation, briefing materials, data profiling, and extraction requests.
Manage end-to-end payroll and allowances processes for all eligible personnel, including payroll interface processing, service scheme policy oversight, and retention bonus administration.
Qualifications
Education:
At least a Diploma or Degree in Computer Science, Information Systems, Science, Engineering, or equivalent discipline.
Strong knowledge of information technology, particularly SAP HCM ERP.
Excellent planning, coordination, and project management skills.
Strong written, verbal communication, and presentation abilities.
A responsible, proactive, and collaborative team player.
Proficient in Microsoft Office Suite and Microsoft Project.
Experience with Business Process Model and Notation (BPMN) tools is advantageous.
Good understanding of data design in SAP HCM or HCM SaaS preferred.
Analytical mindset with a keen interest in identifying and resolving root causes of issues.
Strong understanding of business process management is advantageous.
Required Working Experience
Minimum 3 years of working experience in Information Technology.
At least 1 year of hands‐on experience in SAP ERP or HCM SaaS systems.
Prior experience with SAP HCM ERP is highly preferred.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
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