Responsibilities
Post-sales activities of Cybersecurity or Network Performance Monitoring products
Involve in Large-scale (Local & Regional) Project Implementation
Provide on-site implementation services including testing, deployment & documentation
Provide technical support in ensuring customer satisfaction
Analyse and clarify customer queries though troubleshooting and researching existing knowledgebase articles/known issues
Be on routine standby to support 24x7 maintenance support calls
Requires the ability to communicate issues clearly and concisely
Requirements
Bachelor's degree or Diploma in Cyber Security, Computer Science, Computer Engineering or related field
At least 1-2 years relevant experience in IT industry providing network support and administration
Equip with knowledge & experience in networking such as routing and switching technology
Possess CCNA or CCSA certification
Able to work independently as well as in a team environment
Willing to work hard and eager to learn about new technologies
Polite and able to communicate well to the clients
Analytical and possess good troubleshooting skills
Willing to work extended hours and on standby duty
Excellent interpersonal and communication skills
Independent and motivated
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