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ICT Infrastructure Engineer
role at
User Experience Researchers Pte Ltd (Singapore)
About the Role
The ideal candidate must have a deep understanding of cloud platforms and the concept of Landing Zones, infrastructure, and a proven track record of successfully supporting and managing cloud-based services.
As a Cloud Support ICT Infrastructure Engineer, you will be responsible for providing technical support, troubleshooting, and solutions for our cloud-based infrastructure and services.
You will work closely with application, security and other internal teams, along with external vendors to ensure the reliability, security, and performance of Client’s cloud environment.
Key Responsibilities
Provide technical support and troubleshooting for cloud-based infrastructure and services, including compute, storage, networking, and security components
Collaborate with application, security, and other internal teams to resolve complex issues related to cloud-based services and infrastructure
Monitor and maintain the health, performance, and security of cloud-based services, identifying and addressing potential issues proactively
Drive continuous improvement and optimisation of cloud infrastructure and services through automation where possible, ensuring high availability, performance, and cost efficiency
Implement and manage cloud security controls, compliance requirements, and best practices to protect cloud resources and data
Develop and maintain documentation, best practices, and standard operating procedures for cloud-based infrastructure and services
Participate in the planning, implementation, and optimisation of cloud-based solutions, ensuring alignment with business requirements and industry best practices
Stay current with industry trends, emerging technologies, and best practices in cloud architecture, deployment, and operations
Requirements
Bachelor’s degree in computer science, Engineering, or a related field; or equivalent work experience
Proven experience as a Cloud Engineer or similar role, with a deep understanding of cloud platforms and infrastructure as code (IaC) principles and best practices
Strong expertise in cloud platforms such as AWS & Azure, including cloud-native services, infrastructure components, and networking
Hands‐on experience with infrastructure as code (IaC) tools such as Terraform.
Familiarity with scripting languages (e.g., Python, Bash) is a plus
Understanding of cloud security, compliance, and best practices for protecting cloud resources and data
Excellent communication and collaboration skills, with the ability to work effectively in cross‐functional teams and communicate technical concepts to non‐technical stakeholders
Preferred Qualifications
Preferably more than 8 years of experience as an ICT engineer (Cloud)/Cloud Support Engineer
Experience working in both Linux and Windows operating environments are preferred
Seniority Level
Mid‐Senior level
Employment Type
Full‐time
Job Function
Information Technology
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