Overview
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ICT Project Engineer
role at
Command|Link
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About Command|Link
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions, helping corporations consolidate their core infrastructure into a single vendor and layering on a proprietary single pane of glass platform.
Command|Link has revolutionized the IT industry by tackling the problems our competitors create.
In recognition for our unprecedented innovation and dedication, Command|Link was recognized as the SD-WAN Product of the Year, ITSM Visionary Spotlight, UCaaS Product of the Year, NaaS Product of the Year, Supplier of the Year, and the AT&T Strategic Growth Partner.
Command|Link has built the only IT platform for scale that solves ISP vendor sprawl and IT headaches.
We make it easy for our customers to get more done, maximize uptime and improve the bottom line.
This is a 100% remote position
Role Overview
As a Project Engineer within our Service Delivery team, you will play a pivotal role in managing new orders for business customers across our range of services.
Unlike traditional approaches, you will take ownership of orders from initiation to completion, eliminating handoffs between departments to enhance the overall customer experience.
This role requires effective communication, project management skills, and a deep understanding of telecommunications services.
Important:
Mandarin fluency is required.
Key Responsibilities
Own and manage the entire delivery process for assigned orders, ensuring timely and high-quality delivery of services.
Coordinate with internal and contracted third-party resources to meet customer requirements and delivery timelines.
Regularly communicate with customers, providing clear and consistent updates throughout the entire delivery life cycle.
Handle tasks such as ordering Internet Circuits, managing Hosted VoIP projects, and overseeing number porting processes.
Document dependencies and priorities clearly for efficient project execution.
Utilize hands-on delivery experience to drive successful outcomes for each project.
Demonstrate expertise in SDWAN Implementation, VoIP porting, and Internet circuit ordering with various carriers.
Qualifications
Minimum of 5 years experience in the telecommunications industry
Minimum of 5 years of experience in Service Delivery and/or Project Management
Hands-on experience in VoIP, SDWAN Implementation, and Internet Circuit ordering with carriers
Ability to document dependencies and priorities clearly
Proficient in effectively managing third-party resources
Why you'll love life at Command|Link
Join us at CommandLink, where you'll have the opportunity to shape the future of business communication.
We value the innovative spirit and seek individuals ready to bring their unique vision and expertise to a team that values bold ideas and strategic thinking.
Are you ready to make an impact?
Room to grow at a high-growth company
An environment that celebrates ideas and innovation
Your work will have a tangible impact
Flexible time off
Fun events at cool locations
Employee referral bonuses to encourage the addition of great new people to the team
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Engineering and Information Technology
Industries
Software Development
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