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Job Description
Job Description
Responsibilities:
Specifically, responsible for System installation, training and project management for the TabSquare products & associated interfaces.Perform on-site evaluation of client premises for pre-implementation.Manage project timelines, installation, and configuration of the TabSquare product suiteTrack and resolve issues and escalate issues when requiredProvide application training with a demonstrated understanding of application and content management systemsBe familiar with and adhere to the latest training and installation standards and proceduresWork with internal support and product teams to ensure service level requirements are exceededBe able to analyze the reasons behind problems/bugs during testingWork with customers to ensure that contractual service expectations are exceededProvide pre-sales support to the local sales teamPerform other duties as requested or as deemed appropriateProvide operational support and ongoing maintenance and enhancement after implementation, including troubleshooting of production issues.Ad-hoc duties assigned by managementQualifications
Requirements:
2–5 years of experience after completing NITEC, Diploma in IT, or equivalent qualification; OR Fresh graduates from reputable colleges or universitiesExperience in Technical Support, mainly L1 support; experience in L2 support will be beneficialWorking knowledge of Incident, Problem and Change Management disciplines (desired)Be curious to learn new things and self-motivated to always catch up on state-of-the-art web technologiesFluent in English (oral and written communication)Self-motivated and excellent customer handling skillsAbility to work independently under pressure to meet service levels agreement.
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