Job Overview
Category
Computer Occupations
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Job Description
Job Description
- Specifically, responsible for System installation, training and project management for the TabSquare products & associated interfaces.
- Perform on-site evaluation of client premises for pre-implementation.
- Manage project timelines, installation, and configuration of the TabSquare product suite
- Track and resolve issues and escalate issues when required
- Provide application training with a demonstrated understanding of application and content management systems
- Be familiar with and adhere to the latest training and installation standards and procedures
- Work with internal support and product teams to ensure service level requirements are exceeded
- Be able to analyze the reasons behind problems/bugs during testing
- Work with customers to ensure that contractual service expectations are exceeded
- Provide pre-sales support to the local sales team
- Perform other duties as requested or as deemed appropriate
- Provide operational support and ongoing maintenance and enhancement after implementation, including troubleshooting of production issues.
- Ad-hoc duties assigned by management
Qualifications
- 2–5 years of experience after completing NITEC, Diploma in IT, or equivalent qualification; OR Fresh graduates from reputable colleges or universities
- Experience in Technical Support, mainly L1 support; experience in L2 support will be beneficial
- Working knowledge of Incident, Problem and Change Management disciplines (desired)
- Be curious to learn new things and self-motivated to always catch up on state-of-the-art web technologies
- Fluent in English (oral and written communication)
- Self-motivated and excellent customer handling skills
- Ability to work independently under pressure to meet service levels agreement.
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Tabsquare is actively hiring for this Implementation Consultant position
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