Implementation Consultant

Job description

Overview
Join to apply for the
Implementation Consultant
role at
TS Imagine, formerly TradingScreen .


TS Imagine, the world's leading provider of real-time trading, portfolio and risk management solutions for the financial services industry, is looking for an Implementation Consultant to join our growing team.

Implementation Consultants own the project delivery lifecycle for new client implementations and Statements of Work.


Who Will Love This Job
An ambitious and driven individual – you have the energy to maximize customer satisfaction and deliver first rate levels of service and follow up.


A strong communicator – you are adept at building and maintaining trusted and respected relationships with clients and colleagues at all levels
A problem solver – you relish in the challenge of providing solutions to complex requirements
A self-motivator – you are capable of working effectively in a fast-paced business environment, managing multiple projects and deadlines
What You’ll Do
Client Relationship Management
Build a relationship with clients, gaining a good understanding of their business strategies across all asset classes
When appropriate and in conjunction with the Account Manager, perform visits, phone calls and updates to the client to ensure client is sufficiently serviced and expectations are managed
Understand the client’s internal structure of stakeholders and ensure a relationship is formed with key members from every group (trading desk, IT, COO, compliance)
Maximize revenue opportunities for the company to existing clients by identifying upselling opportunities
Identify any potential opportunity or threats with other competitive solutions that may be on the client’s desktop
Identify potential risks due to support or product gaps in a pro-active manner
Identify any risks to the business due to consolidation or downsizing
Provide feedback internally and keep up to date information and reporting through Salesforce.com
Assist our sales team in marketing campaigns across our existing clients
Facilitate client entertainment and networking events
Provide point of escalation for any ongoing support issues
Provide high-level business updates to internal stakeholders at TS Imagine
Implementation Management
Initiate and lead a project Kick-off with new clients and internally to transfer knowledge from sales process
Work with client to define and document complex workflows and requirements for implementation to produce a statement of work
Liaise with internal teams at TS Imagine to deliver on client requirements across all asset classes being implemented
Provide ongoing management of client expectations
Provide user training and onsite or remote support
Setup and configure client UAT
Liaise with brokers, dealers and venues to give client access to their required execution destinations
Manage complex implementation projects across internal and external teams to make sure all dependencies are resolved quickly
Maintain an implementation check list for production
Liaise with clients in order to identify and understand their business requirements
Liaise with other departments within TS Imagine in order to deliver on the client requirements
Create statements of work that define proposed solutions
Review and test new client workflow before handing over SOWs to clients
Assist with trouble shooting where required
Create and maintain client workflow documentation
Manage project lifecycle and log all time spent in FinancialForce
You should have
Bachelor’s degree or equivalent
Technical understanding and knowledge of buyside workflows in the front office, with a specific focus of at least 2 of the following: fixed income, equities, listed derivates, crypto
Thorough and hands-on knowledge and experience of order and execution management workflows and functionality
Understanding of financial markets products, a broad understanding of the electronic trading process and related regulation, risk and operations and associated front office order execution and order flow requirements
A strong network of relevant contacts within the buyside community
Highly proficient communication skills, both written and oral
Foreign languages an asset
Ability to positively engage with and contribute to the wider global team
Willingness to work occasional evenings and/or weekends to accommodate client deadlines and time-zone differences
Ability and willingness to provide leadership to more junior members of a team
Proficient with tools such as Salesforce, JIRA, Confluence
Why TS Imagine / Benefits
Vacation and Personal days
Annual bonus and salary review
Training budget $1,500
Health insurance
Life Insurance
Central Provident Fund
About TS Imagine
Created out of the combination of two best-in-class SaaS platforms, TradingScreen and Imagine Software, TS Imagine delivers integrated trading, portfolio and real-time risk solutions for capital markets.

The platform is uniquely positioned to streamline complex and time-consuming workflows across front, middle, and back office functions.

TS Imagine has close to 400 employees in 10 offices worldwide, serving approximately 500 global buy-side and sell-side institutions across North and South America, EMEA, and Asia Pacific including hedge funds, traditional asset managers, pension funds, mutual funds, and financial institutions.

We challenge our employees every day to think creatively and innovate across silos and across platforms.


Join us!
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Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
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