What You'll Focus On
The Technical Support Associate is responsible for restaurant technology
installations and post-sales support.
This role will interface with both
restaurants and customers to optimize Resto' service in the local markets
where we operate.
This operations-driven role will manage partnerships
and collaborate cross-functionally across the business.
·Install, configure, and train restaurant staff on Resto products including
hardware and networking devices – terminals, kiosks, handhelds, printers,
and other peripheral equipment.
·Work with menu team to set up and configure the restaurant's menu
correctly prior to installation and help with menu requests as needed after
installation.
Using appropriate judgment, independently determine priority
of restaurants, order of steps to take during implementation based on
restaurant needs, and menu design options.
·Efficiently and accurately respond to and resolve incoming calls, chats,
tickets, and cases.
·Collect, organize, and solve feedback from restaurant partners and
customers.
·Communicate with restaurants to understand their needs and optimize
business performance by finding opportunities to implement impactful
solutions for our restaurant partners.
·Collaborate with central operations, product, and engineering teams to
drive adoption of new products, processes, and plans locally.
·Collaborate with local team to ensure growth and profitability of our
restaurant technology solutions.
Discover upsell opportunities and partner
with local restaurant technology sales team to ensure execution.
What You Bring
·Bilingual proficiency in English and Mandarin required
·1+ years of relevant experience highly preferred(If you have no work
experience, we can also train you to become an excellent implementation
engineer)
·Prior startup experience preferred
·Bachelor's degree in a related field preferred
·A valid driver's license and access to a vehicle is required