Implementation Manager/Engineer

Responsibilities

• Install, configure, and train restaurant staff on Resto products, including hardware and networking devices—terminals, kiosks, handhelds, printers, and other peripheral equipment.
  
  
• Collaborate with the menu team to set up and configure the restaurant's menu correctly prior to installation, and assist with menu requests as needed after installation.
  
  Use sound judgment to independently determine restaurant priorities, the sequence of implementation steps based on restaurant needs, and menu design options.
  
  
• Efficiently and accurately respond to and resolve incoming calls, chats, tickets, and cases.
  
  
• Collect, organize, and address feedback from restaurant partners and customers.
  
  
• Communicate with restaurants to understand their needs, and optimize business performance by identifying opportunities to implement impactful solutions for our restaurant partners.
  
  
• Collaborate with central operations, product, and engineering teams to drive local adoption of new products, processes, and plans.
  
  
• Collaborate with the local team to ensure the growth and profitability of our restaurant technology solutions.
  
  Identify upsell opportunities and partner with the local restaurant technology sales team to ensure execution.
  
  

Qualifications

• Bilingual proficiency in English and Mandarin is required.
  
  
• 1+ years of relevant experience is highly preferred.
  
  (If you have no work experience, we can also train you to become an excellent implementation engineer.)
• Prior startup experience is preferred.
  
  
• A bachelor's degree in a related field is preferred.
  
  
• A valid driver's license and access to a vehicle are required.