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Implementation Specialist, Merchant Success Job Opening In sg – Now Hiring SHOPLINE


Job description

About the role: As an Implementation Specialist, you specialise in onboarding and implementing merchants’ business needs onto SHOPLINE.


You will work with them to ensure they have a clear plan and timeline for their launch.


You are the dedicated partner, working directly with merchants and partners to provide resources and guidance to help them successfully launch with SHOPLINE.


SHOPLINE is committed to the success of our merchants and that means helping them to set up smoothly for long term success.


You will be their dedicated guidance on how to leverage SHOPLINE and consultant on the best business practices.


What Will You Do: Own and manage the merchant onboarding process from merchant commitment stage through to store launch.


Lead merchant onboarding and API integration process, troubleshoot and resolve gateway integration errors across platforms Ensuring a fast, easy and satisfying on-boarding experience for our new merchants using SHOPLINE; meeting monthly on-boarding goals Acting as a primary point of contact for merchants through their on-boarding, leveraging SHOPLINE support and other teams to provide the best merchant experience at scale Scoping out merchant requirements and recommending SHOPLINE solutions Leading training sessions and webinars with SHOPLINE merchants Following up with merchants during the early weeks after their launch Becoming a subject matter expert on the ever-evolving SOPLINE platform and ecosystem Creating and managing training resources for merchants Providing input into product priorities and marketing campaigns Who we’re looking for: Diploma or Bachelor’s Degree in any field Possess at least 1 year of experience, preferably in Customer Service Role, Client Support or Customer Relationship Fresh graduates are welcomed to apply Knowledge in Website/ Ecommerce will be an added advantage A creative and critical mind set and understanding of customer needs Strong communication skills and a flair for convincing and presenting an argument Demonstrates integrity and focuses on great customer experience The ability to work in an organised and structured manner and excellent time management skills Ability to function well in a high-paced and at times stressful environment Excellent attention to detail and energetic Computer literate It’d be plus if you have: Direct E-commerce/ Marketplace(s) account management experience Hands on experiences with marketing tools like: Google Analytics/Facebook Pixel, AdWords, etc Experiences with CRM tools i.e.


Salesforce, Intercom and Zendesk Immediate availability is preferred Powered by JazzHR

Required Skill Profession

Business Operations Specialists


  • Job Details

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Unlock Your Implementation Specialist Potential: Insight & Career Growth Guide


Real-time Implementation Specialist Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Implementation Specialist in sg, Singapore, highlighting market share and opportunities for professionals in Implementation Specialist roles.

8568 Jobs in Singapore
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152 Jobs in Sg
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Are You Looking for Implementation Specialist, Merchant Success Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at SHOPLINE adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Singapore laws and regulations

What Is the Average Salary Range for Implementation Specialist, Merchant Success Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in sg. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Implementation Specialist, Merchant Success?

Key qualifications for Implementation Specialist, Merchant Success typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Implementation Specialist, Merchant Success Job Success

SHOPLINE interview tips for Implementation Specialist, Merchant Success

Here are some tips to help you prepare for and ace your Implementation Specialist, Merchant Success job interview:

Before the Interview:

Research: Learn about the SHOPLINE's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Implementation Specialist, Merchant Success interview at SHOPLINE, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the SHOPLINE's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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