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Urgent! In-Room Dining Executive Job Opening In Singapore, Singapore – Now Hiring Accor

In Room Dining Executive



Job description

Company Description

Our World is Your Playground.

A world-class lifestyle hotel in the heart of Orchard Road, where playfulness meets peak performance; creativity meets innovation; business meets sucess.

At Pullman Singapore Orchard, we don't do ordinary.

Pioneering and stylish, guests can push their boundaries in 326 guestrooms and suites, trend setting F&B outlets and immersive relaxtion zone; not to mention the happening lobby.

Challenging the status quo, we are redefining hospitality with seamless, fun, cool and smart interactions.

Job Description

The In-Room Dining Executive is responsible for providing prompt and professional F&B service to Hotel's guests and assisting the management of all aspects of the In-Room Dining & Executive Club Lounge functions, in accordance with operation standards.

Assist to implement and maintains a service and management philosophy, which serves as a guide to respective staff.

Outlet Operations

  • Coordinate and assist in opening/closing duties and ensure that all settings are completed according to standards and procedures prior to the start of operations.

  • Assist management to supervise junior team members and casual labour under his/her leadership/section and to ensure that all tasks assigned/required in the outlet are carried out on time and according to instruction and departmental standards.

  • Take and record in-house VIP, Anniversary and special occasion guests in accordance to departmental standards.

    Confirm amenities with Chef & Guest services team on a daily basis and record to post accordingly.

  • Take food and beverage orders via Hotsos according to guest's requirements and preferences.

  • Deliver food & beverage services in accordance to departmental standards and procedures.

  • Ensure that all food & beverage are serve according to LQA service standard.

  • Up-sell and promote food and beverage offers at every available opportunity in order to maximize sales revenue.

    Cross sell other dining venue when outlet is full.

  • Remember individual guest's names and their preferences to extend a personalized service.

  • Apply necessary precautions with regards to the hotel food safety and hygiene standards (HACCP)
  • Collect food and beverage supply requisition, ensure that the stock collected is as per requisition
  • Handle guests' complaints and comments tactfully and efficiently.

    Report any complaints, incidents or other irregularities to management

Qualifications

  • Nitec in relevant field
  • Additional certification(s) in Food & Beverage will be an advantage
  • Good reading, writing and oral proficiency in English language
  • Ability to speak other languages and basic understanding of local languages will be an advantage

Additional Information

  • Good communication skills and ability to engage guests in conversations
  • Service oriented with an excellent eye for details
  • Ability to work effectively and contribute in a team
  • Self-motivated and energetic
  • Well-presented and professionally groomed at all times


Required Skill Profession

Other General



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