Inbound Call Center Agent

Responsibilities:

• Answer inbound calls and provide information pertaining to queries, complaints & feedback
• Manage & resolve customer's complaints & feedback
• First contact resolution of all cases handled
• Project a positive and helpful attitude to external and internal customers
• Ensure Standard Operating Procedure (SOP) is properly carried out

Requirements:

• Minimum O Level
• Proficient in relevant computer applications
• Knowledge of Customer Service principles and practices
• Relevant experience in Call Center for at least 12 months is REQUIRED
• Good data entry and typing skills
• Good credit in O Level MANDARIN or equivalent standard, due to the nature of the work having to deal with Mandarin only speaking customers is a MUST.
  
  
• Singaporeans Only

Additional Information:

• 5.5 working days (Mon-Fri: 9am to 6pm; Sat: 9am to 1pm); 44 hours per week
• Contact Centre environment
• Working Location - WFH after completion of 1 to 1.5 months of training
• Training of 1 to 1.5 months will be conducted at the office in Tampines St 92