Leading Utilities Group company
Duration: 12 months extendable/convertible
Working Location: Kallang Sector
Working hours: 08.00am – 5.30pm or 08.30am – 6.00pm (Monday to Friday)
Job Responsibilities
· Manage customer's enquiries from our digital platforms (voice and/or non-voice) and ensure customer enquiries are resolved to achieve customer satisfaction
· Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment, etc)
· Ensure productivity and quality standards are met
· Other ad-hoc duties as assigned
Job Requirements
· At least 2 years of experience in contact centre handling voice and/or non-voice channels
· Strong customer service skills
· Excellent communication, written and interpersonal skills
· Ability to work independently while being a cohesive team member
Interested candidates, please click on the following link to begin your job search journey and submit your curriculum vitae (CV) directly through the official PERSOL job application platform - GO.
Contact number:
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PERSOLKELLY Singapore Pte Ltd
• RCB No E
• EA License No. 01C4394
• Reg.
R Ng Shao Ze)