Urgent! Incident Management Quarterback Job Opening In Singapore, Singapore – Now Hiring PayPal
Description
:Job Responsibilities:
Identify and escalate incidents requiring immediate attention from senior leadership.
Facilitate timely resolution of severe and crisis-level incidents.
Facilitate collaboration across incident management teams to ensure cohesive responses.
Serve as a liaison between incident teams and senior leadership, ensuring streamlined communication by providing situational awareness updates and delivering detailed incident reports that offer clarity and actionable insights.
Manage drafting and approval of internal and external communications, ensuring clear and consistent messaging.
Support the preparation of timely and accurate regulatory report submissions.
Engage with PayPal's Legal, Risk, Compliance, and other relevant departments for incidents involving regulatory non-compliance.
Engage with fraud and security response teams, including but not limited to internal or third-party forensic, for malice incidents and offer insights and response recommendations.
Guide and facilitate post-incident reviews to identify underlying causes, lessons learned and refine processes.
Develop and implement proactive plans for overall incident preparedness.
Create and participate in tabletop exercises, simulations, and after-action reports.
In this role, we are looking for individuals who demonstrate strong leadership, adaptability, and communication skills, as well as the ability to thrive under pressure while working collaboratively in a team-oriented environment.
Below are key qualities and experiences that will set candidates apart:
Influence Without Authority: As an incident manager, you will interact with colleagues across different lines of business.
You must bring a confident leadership presence to each meeting, instilling a sense of trust and teamwork.
Despite not directly managing team members, you will be expected to inspire them to follow your direction and align with the incident resolution strategies you propose.
Effective Communication Skills: You will play a pivotal role managing and communicating key updates during incidents.
Your ability to deliver clear and concise information – including senior leadership—is essential to ensuring timely decision-making.
You will set the tone for incident status meetings, using clear verbal communication to ensure the team understands critical updates and roadblocks.
Equally, your written communication skills should allow you to effectively document incident timelines, resolutions, and key decisions, capturing details in a way that tells a cohesive story for future reference.
Adaptability: Incidents evolve rapidly and unpredictably; you will need to shift focus and approach as situations develop, while maintaining composure and decisiveness under pressure.
Ideal candidates demonstrate the ability to work effectively in environments with frequently changing priorities and unexpected challenges.
Flexibility and resilience are key to thriving in this position.
Performing Under Pressure: As an Incident Manager, you set the tone for the whole team.
Your ability to remain calm, focused, and solutions-oriented will encourage others to follow suit, ensuring a productive and goal-driven response.
Prior Incident and Crisis Management Experience: Your role is primarily managerial and facilitative rather than technical troubleshooting.
Previous experience in incident management will give you the foundation to understand the lifecycle of an incident, enabling you to guide teams effectively and ask informed, strategic questions throughout the process.
Experience in Cybersecurity and Fraud Incident Response: As the cyber and fraud landscape evolves so do threat groups tactics, techniques, and procedures.
We’re looking for an incident manager that is equipped to handle both fraud and security-centric incidents.
This type of incident manager possesses expertise in financial fraud investigations, customer protection efforts, and cybersecurity responses, bridging the gap between traditional fraud management and technical security incident handling.
Experience in a Global Financial Services Company: The highly regulated nature of our industry, coupled with the global scope of operations, presents unique challenges.
Previous experience in the finance sector, especially in a global framework, will provide you with invaluable context for the types of incidents we manage and the complexities tied to regulatory compliance.
Typically requires a minimum of 8 years of related experience with a Bachelor’s degree; or 6 years and a Master’s degree; or a PhD with 3 years experience; or equivalent experience.
Preferred Qualification:
Subsidiary:
PayPalTravel Percent:
0PayPal does not charge candidates any fees for courses, applications, resume reviews, interviews, background checks, or onboarding.
Any such request is a red flag and likely part of a scam.
To learn more about how to identify and avoid recruitment fraud please visit .
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.
Our Benefits:
At PayPal, we’re committed to building an equitable and inclusive global economy.
And we can’t do this without our most important asset—you.
That’s why we offer benefits to help you thrive in every stage of life.
We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.
We have great benefits including a flexible work environment, employee shares options, health and life insurance and more.
To learn more about our benefits please visit .
Who We Are:
to learn more about our culture and community.
Commitment to Diversity and Inclusion
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at .
Belonging at PayPal:
Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging.
Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued.
We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.
Any general requests for consideration of your skills, please .
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates.
Please don’t hesitate to apply.
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Unlock Your Incident Management Potential: Insight & Career Growth Guide
Real-time Incident Management Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Incident Management in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 6173 jobs in Singapore and 5600 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Incident Management roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! PayPal is currently hiring and seeking a Incident Management Quarterback to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at PayPal adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Incident Management Quarterback Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Incident Management Quarterback typically include Business Operations Specialists and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Incident Management Quarterback interview at PayPal, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the PayPal's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
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