- Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Incident Operations Manager.
Urgent! Incident Operations Manager Job Opening In Singapore, Singapore – Now Hiring Morgan McKinley
We are looking for an experienced
Incident
& Problem Manager to oversee support operations, incident resolution, and problem management in a complex IT environment.
The role involves managing internal and third-party support teams, ensuring SLA compliance, leading crisis resolution, and driving service improvement initiatives.
Responsibilities
Manage and coordinate support engineers (internal, subcontractors, third-party vendors).
Ensure smooth communication with clients and stakeholders via reports and meetings.
Drive major incidents to resolution and ensure SLA adherence.
Lead crisis response and implement corrective action plans.
Oversee maintenance activities and propose process improvements.
Analyze incident trends, conduct root cause analysis, and drive closure of problem tickets.
Document incidents and problems accurately in accordance with ITIL processes.
Prepare and present service and performance reports.
Escalate issues that impact resolution timelines or service quality.
Monitor and report on KPIs related to incidents and problems.
Requirements
Bachelor’s degree in Computer Science, Business, or related field.
5–7 years of experience in IT operations, incident management, or support leadership.
Background in
application
support (Java-based) and infrastructure (Windows, Linux, Networking, Storage).
ITIL certification is required.
Strong communication, analytical, and stakeholder management skills.
Experience with government clients is a plus.
Self-driven, able to work independently, and thrive in a high-pressure, shift-based environment.
This is a full-time onsite role and requires 12-hour shift work on a rotational basis.
Singaporeans Only
If you are interested in this position, please click Apply Now and we will review your qualifications & reach out to you for further discussion & next steps.
Only shortlisted candidates will be responded to, therefore if you do not receive a response within 14 days, please accept this as notification that you have not been shortlisted.
Morgan Mckinley Pte Ltd
#J-18808-Ljbffr
✨ Smart • Intelligent • Private • Secure
Practice for Any Interview Q&A (AI Enabled)
Predict interview Q&A (AI Supported)
Mock interview trainer (AI Supported)
Ace behavioral interviews (AI Powered)
Record interview questions (Confidential)
Master your interviews
Track your answers (Confidential)
Schedule your applications (Confidential)
Create perfect cover letters (AI Supported)
Analyze your resume (NLP Supported)
ATS compatibility check (AI Supported)
Optimize your applications (AI Supported)
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
O*NET Supported
European Union Recommended
Institution Recommended
Institution Recommended
Researcher Recommended
IT Savvy Recommended
Trades Recommended
O*NET Supported
Artist Recommended
Researchers Recommended
Create your account
Access your account
Create your professional profile
Preview your profile
Your saved opportunities
Reviews you've given
Companies you follow
Discover employers
O*NET Supported
Common questions answered
Help for job seekers
How matching works
Customized job suggestions
Fast application process
Manage alert settings
Understanding alerts
How we match resumes
Professional branding guide
Increase your visibility
Get verified status
Learn about our AI
How ATS ranks you
AI-powered matching
Join thousands of professionals who've advanced their careers with our platform
Unlock Your Incident Operations Potential: Insight & Career Growth Guide
Real-time Incident Operations Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Incident Operations in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 7800 jobs in Singapore and 6812 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Incident Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Morgan McKinley is currently hiring and seeking a Incident Operations Manager to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Incident Operations Manager Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Morgan McKinley adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Incident Operations Manager Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Incident Operations Manager typically include Other General and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
To improve your chances of getting hired for Incident Operations Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Resume Scoring Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.
Here are some tips to help you prepare for and ace your job interview:
Before the Interview:To prepare for your Incident Operations Manager interview at Morgan McKinley, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Morgan McKinley's products or services and be prepared to discuss how you can contribute to their success.
By following these tips, you can increase your chances of making a positive impression and landing the job!
Setting up job alerts for Incident Operations Manager is easy with Singapore Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!