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Urgent! Incident Response Analyst (Data Centre) Job Opening In Singapore, Singapore – Now Hiring Astreya

Incident Response Analyst (Data Centre)



Job description

Responsibilities

  • Respond to all alarms/alerts set in Data Center Infrastructure Management (DCIM), Server Automation Operations System (SAOS), CCTV, Access Control Systems (ACS), and other functions (EHS, Security, etc).

  • Provide deep understanding and intelligence of the criticality and impact of the incidents to the resolver groups.

  • Ensure detailed records of alarm handling activities, including actions taken, resolutions in ticketing tools and file incident reports.

  • Be available to coordinate as an incident commander in event of an issue.

  • Support program managers and facilitate project deliverables, improve overall operational and engineering initiatives.

  • Conduct root cause analysis (RCA) to determine recurring problems to their source.

  • Employ in-depth questioning and analysis techniques such as five whys to determine the underlying cause of the incident or problem.

  • Handle ticketing system.

  • Perform duties in compliance with SOP.

Requirements

  • 2 years+ experience in command center, service center, or similar 24x7 operations center environment
  • Ability to quickly triage multiple incidents and assign the right priority based on risk and confidence levels
  • Knowledge of technical elements associated with systems such as IP Networks, DC Environment and Server Health
  • Outstanding verbal and written communication skills required, work with minimal direction, meeting goals, attention to details and an eye for continuous improvements
  • Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player required
  • Basic working knowledge of data protection policies such as GDPR and the need to keep sensitive information secure

Job Details

  • Seniority level: Associate
  • Employment type: Full-time
  • Job function: Information Technology
  • Industries: IT Services and IT Consulting
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Required Skill Profession

Database, Analytics & Bi



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