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Urgent! Information Technology - Lead Software Engineer (AI, Ops and Resilience) Job Opening In Singapore, Singapore – Now Hiring Singapore Airlines

Information Technology Lead Software Engineer (AI, Ops and Resilience)



Job description

Job Description

We are looking for a technically strong and innovative Lead Software Engineer to spearhead the evolution of our IT operations through intelligent automation and hands-on engineering.


This role is pivotal in enhancing operational resilience, streamlining IT service management processes, and developing the next generation of self-healing, predictive IT operations in close collaboration with diverse IT teams.

Key Responsibilities 

  • Reimagine and enhance core ITSM practices (Incident, Problem, Change, and Knowledge Management) using modern development frameworks and automation tools.

  • Design, prototype, and implement AI-driven operational tools, including predictive incident detection, automated remediation workflows, intelligent alerting, and large language model (LLM)-based knowledge agents.

  • Lead the development and deployment of custom automation solutions to improve IT service reliability and reduce manual workload across ITSM domains.

  • Collaborate with platform teams, enterprise architects, and developers to conceptualize and build next-generation IT operational capabilities.

  • Provide mentorship and guidance to ITSM IPC (Incident, Problem, Change and DR management) Engineers, ensuring effective execution and governance of ITSM processes aligned with ITIL best practices.

  • Drive adoption and continuous improvement of ITSM best practices across all IT teams.
  • Oversee operational aspects of the IT Command Centre and Helpdesk, including:
    • Acting as the primary liaison between internal stakeholders and external service providers.
    • Monitoring and managing performance of vendor-managed services to ensure SLA and KPI compliance.
    • Participating in service reviews, audits, and performance assessments.
    • Managing Incident, Problem, and Change Management processes across vendor operations.
    • Leading continuous improvement initiatives and service enhancements.
    • Supporting escalation management and root cause analysis efforts.

    Requirements


    • Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
    • 5+ years of experience in IT operations or substantial exposure to ITSM processes and tooling.
    • Strong understanding of ITIL framework and ITSM best practices; ITIL v3/v4 certification is preferred.
    • Hands-on experience with automation tools, scripting, and AI/ML technologies relevant to IT operations.
    • Proficient with ITSM platforms such as ServiceNow, BMC Remedy, or similar tools.
    • Demonstrated ability to mentor technical teams and lead cross-functional collaboration.
    • Excellent problem-solving, communication, and stakeholder management skills.
    • Hands-on software development or scripting experience in Python, JavaScript (Node.js), or similar languages.
    • Experience with monitoring and observability platforms like Splunk, Grafana, ScienceLogic, or equivalent (advantageous).
    • Familiarity with CI/CD pipelines, GitOps practices, cloud platforms (AWS, Azure, GCP), and Infrastructure-as-Code (IaC) tools (advantageous).
    • Proficiency with AI/ML frameworks and tools (e.g., TensorFlow, scikit-learn, LangChain, OpenAI APIs) is a strong advantage.
    • A passion for innovation and continuous improvement.


    Required Skill Profession

    Computer Occupations



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