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Urgent! Information Technology - Lead Software Engineer (AI, Ops and Resilience) Job Opening In Singapore, Singapore – Now Hiring Singapore Airlines
Job Description
We are looking for a technically strong and innovative Lead Software Engineer to spearhead the evolution of our IT operations through intelligent automation and hands-on engineering.
This role is pivotal in enhancing operational resilience, streamlining IT service management processes, and developing the next generation of self-healing, predictive IT operations in close collaboration with diverse IT teams.
Key Responsibilities
Oversee operational aspects of the IT Command Centre and Helpdesk, including:
• Acting as the primary liaison between internal stakeholders and external service providers.
• Monitoring and managing performance of vendor-managed services to ensure SLA and KPI compliance.
• Participating in service reviews, audits, and performance assessments.
• Managing Incident, Problem, and Change Management processes across vendor operations.
• Leading continuous improvement initiatives and service enhancements.
• Supporting escalation management and root cause analysis efforts.
Requirements
• Bachelor’s Degree in Computer Science, Engineering, or a related field (or equivalent experience).
• 5+ years of experience in IT operations or substantial exposure to ITSM processes and tooling.
• Strong understanding of ITIL framework and ITSM best practices; ITIL v3/v4 certification is preferred.
• Hands-on experience with automation tools, scripting, and AI/ML technologies relevant to IT operations.
• Proficient with ITSM platforms such as ServiceNow, BMC Remedy, or similar tools.
• Demonstrated ability to mentor technical teams and lead cross-functional collaboration.
• Excellent problem-solving, communication, and stakeholder management skills.
• Hands-on software development or scripting experience in Python, JavaScript (Node.js), or similar languages.
• Experience with monitoring and observability platforms like Splunk, Grafana, ScienceLogic, or equivalent (advantageous).
• Familiarity with CI/CD pipelines, GitOps practices, cloud platforms (AWS, Azure, GCP), and Infrastructure-as-Code (IaC) tools (advantageous).
• Proficiency with AI/ML frameworks and tools (e.g., TensorFlow, scikit-learn, LangChain, OpenAI APIs) is a strong advantage.
• A passion for innovation and continuous improvement.
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Unlock Your Information Technology Potential: Insight & Career Growth Guide
Real-time Information Technology Jobs Trends in Singapore, Singapore (Graphical Representation)
Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Information Technology in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 2453 jobs in Singapore and 2271 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in Information Technology roles. These dynamic trends provide a better understanding of the job market landscape in these regions.
Great news! Singapore Airlines is currently hiring and seeking a Information Technology Lead Software Engineer (AI, Ops and Resilience) to join their team. Feel free to download the job details.
Wait no longer! Are you also interested in exploring similar jobs? Search now: Information Technology Lead Software Engineer (AI, Ops and Resilience) Jobs Singapore.
An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Singapore Airlines adheres to the cultural norms as outlined by Expertini.
The fundamental ethical values are:The average salary range for a Information Technology Lead Software Engineer (AI, Ops and Resilience) Jobs Singapore varies, but the pay scale is rated "Standard" in Singapore. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.
Key qualifications for Information Technology Lead Software Engineer (AI, Ops and Resilience) typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.
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Before the Interview:To prepare for your Information Technology Lead Software Engineer (AI, Ops and Resilience) interview at Singapore Airlines, research the company, understand the job requirements, and practice common interview questions.
Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Singapore Airlines's products or services and be prepared to discuss how you can contribute to their success.
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