information technology manager

Technical / Professional Experience

• Proven experience managing large IT development and production support teams (100+ FTEs) in outsourced/onshore-offshore setups.
  
  
• Domain knowledge in BFSI, Retail Banking, Payments, and Wealth Management .
  
  
• Experience managing delivery in multi-vendor environments .
  
  
• Strong project management skills ; certified in project management and Agile ways of working.
  
  
• Hands-on understanding of software development, testing, and cloud technologies .
  
  
• Experience with fixed-price engagements , including scope, schedule, and budget management.
  
  
• Familiarity with IT outsourcing models and commercial engagement frameworks .
  
  
• Strong knowledge of ITIL processes and productivity improvement techniques.
  
  
• Experience participating in RFPs, bid processes, and vendor transitions .
  
  

Soft Skills / Leadership

• Excellent communication, negotiation, and interpersonal skills , capable of interacting with senior client stakeholders.
  
  
• Ability to present reports and articulate project status in senior management forums.
  
  
• Strong team player with the ability to manage multi-ethnic, multi-geography teams .
  
  
• Willingness to learn new technologies and adapt to corporate environments.
  
  
• Strong customer orientation , problem-solving, and decision-making skills.
  
  

Education

• Bachelor's degree in Computer Science, Engineering, or a related field.
  
  
• Relevant professional certifications in project management/Agile are preferred.