The IT Support Administrator is responsible for overseeing IT infrastructure, systems, and services, while also managing office administration, including office systems ownership, vendor management, and facilities coordination.
RESPONSIBILITIES:
IT Support
Responsible for IT infrastructure strategy, architecture, processes, and IT policies in line with local and international regulations
Lead the design and deployment of new IT systems and services.
Oversee IT operational work performed by service providers, including cloud infrastructure deployment and maintenance.
Develop, test, and maintain technical disaster recovery
Manage IT budgets, subscriptions, licenses and service contracts
Perform IT asset management inclusive of component inventory maintenance and associated documentation.
Monitor and ensure smooth operation of technical equipment in meeting rooms and office facilities.
Perform role of IT business partner to ensure optimal use of IT including hardware and software to improve productivity
Administration & Office Support
Serve as system owner for troubleshooting IT-related issues across the organization.
Coordinate employee onboarding and offboarding processes (e.g., laptop setup, account setup, access card creation/deletion).
Liaise with building management, facilities teams, and external vendors to address maintenance, repairs, and operational needs.
Oversee and manage service contracts for office equipment (e.g., printers, machines, and communication tools).
Ensure timely support for office infrastructure to minimize downtime and disruptions.
Serve as a point of contact for staff queries related to IT
Assist in coordinating company-wide communications on IT
Executing Management Team's directives
Performs other duties as assigned
EDUCATION, BEHAVIORAL COMPETENCIES AND SKILLS:
Diploma / Degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
Understanding of software project life cycle and experience in working with MES software will be an advantage
Minimum 3–5 years of experience in IT support, systems administration, or office administration
Experience managing vendors, service contracts, and IT infrastructure (cloud and on-premises).
Familiarity with IT policies, cybersecurity best practices, and regulatory compliance.
Strong working knowledge of computer systems, security, network and systems administration, databases, data storage systems, and phone systems.
Demonstrate critical thinking and decision-making abilities
Solid grasp of IT infrastructure, operations best practices, and IT governance policies
Team player with a track record of performance, creative problem-solving, and strong communication skills.
Job Details
Seniority level: Associate
Employment type: Contract
Job function: Information Technology
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