Infra Engineer

Job Responsibilities:

• Provide daily support for systems software, networks, servers, and end-user devices via IT Helpdesk, remote assistance, and onsite support.
  
  
• Station at client sites or travel to multiple locations daily as required.
  
  
• Configure, maintain, and troubleshoot network infrastructure for office and store locations, including LAN, WAN, WLAN, VPN, and wireless systems.
  
  
• Administer and manage server infrastructure (on-premises and cloud), including AWS, DNS, Active Directory, DHCP, and domain controllers.
  
  
• Deploy and manage customer server hardware, virtual machines, storage appliances, routers, firewalls, switches, and other network equipment.
  
  
• Plan, lead, and execute system and network infrastructure deployment projects.
  
  
• Assist in developing infrastructure designs based on technical requirements and standard IT service offerings.
  
  
• Monitor system and network performance, troubleshoot issues, and ensure uptime meets service level agreements (SLAs).
  
  
• Implement proactive improvements by analyzing past incidents and identifying weaknesses in the infrastructure.
  
  
• Implement and maintain network and system security measures including firewalls, IDS/IPS, and secure access policies.
  
  
• Apply formal change management, incident management, and problem management processes.
  
  
• Maintain documentation, checklists, and regular reports for operational tasks.
  
  
• Perform other ad-hoc duties as assigned.
  
  

Requirements:

• Diploma/Degree in Information Technology or a related discipline.
  
  
• Hands-on experience working in a Windows environment.
  
  
• Microsoft-related certifications or other relevant technical qualifications will be an advantage.
  
  
• Strong interpersonal and communication skills, with the ability to work effectively with all levels of personnel.
  
  
• Independent, self-motivated, and capable of handling responsibilities with minimal supervision.
  
  
• Ability to prioritize tasks effectively and perform under tight timelines.
  
  
• Strong analytical and problem-solving skills.