Integration Reliability Engineer, Technical Operations

About Stripe

Stripe is a financial infrastructure platform for businesses.

Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities.

Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead.

That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

APAC Payins TechOps is a newly formed team based in Singapore.

Our charter is to improve the health and resilience of our payment acquiring volume, making it easier for Stripe to build and operate the integrations that support hundreds of billions of dollars in payments annually.

Our team partners closely with payments and platform engineering teams to assess systems or processes that create high operational workloads, then develops durable solutions via code, tooling, data, and process improvements.

We are responsible for the financial data quality of key systems at Stripe, ensuring that data is quarantined without impacting downstream systems while implementing the right changes upstream to prevent recurring issues.

The team's work has a direct impact on Stripe's ability to expand into new markets and offer more sophisticated payment features to merchants.

What you’ll do

Responsibilities

Investigate problems in systems by tracing problems through Stripe’s stack.

You’ll examine code, write SQL queries, read logs, and inspect data pipelines to understand system behavior, then make changes to address.

Examine updates being made by Stripe’s financial partners to understand impact, and make the changes within Stripe to gracefully handle.

Design future anomaly detection systems and tools to ensure that financial data flowing through our partner and internal systems is reliable and correct.

Identify and automate inefficient or unnecessary manual processes by making direct code changes, or coordinating more complex code changes across Stripe.

Manage multiple projects simultaneously and prioritize tasks effectively in a fast-paced setting.

Engage with Stripe's financial partners to drive alignment on product usage, troubleshoot and solve technical problems or breakages.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role.

If you meet these requirements, you are encouraged to apply.

The preferred qualifications are a bonus, not a requirement.

Minimum requirements

Have 2+ years professional experience in a technical role (eg: Technical Operations, Software Engineer, etc.) or a technical user facing role (e.g. Solutions Architecture, Integration Engineer).

Write high-quality code that scales effectively.

Expertise in SQL and data visualization, proven experience analyzing complex datasets.

Comfort with developer tools (e.g. git).

Strong technical problem-solving skills, able to understand technical systems using a variety of methods.

These include reading/writing code, reading documentation or partner specifications, debugging, asking well-formed questions to domain experts, or digging into raw data.

Excellent written and verbal communication across technical and non-technical audiences.

A strong interest in understanding the root cause of issues and building a durable solution.

Preferred qualifications

Experience with accounting, financial reporting, and/or compliance domains.

Experience leveraging LLMs to streamline processes and reduce manual work.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users.

This expectation may vary depending on role, team and location.

For example, Stripes in our Bucharest, Romania site have an 80% in-office expectation, and those in Stripe Delivery Center roles in Mexico City, Mexico and Bengaluru, India work 100% from the office.

Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss.

This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual salary range for this role in the primary location is S$132,000 - S$198,000.

This range may change if you are hired in another location.

For sales roles, the range provided is the role’s On Target Earnings (“OTE”) range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and specific location.

Applicants interested in this role and who are not located in the primary location may request the annual salary range for their location during the interview process.

Specific benefits and details about what compensation is included in the salary range listed above will vary depending on the applicant’s location and can be discussed in more detail during the interview process.

Benefits/additional compensation for this role may include: equity, company bonus or sales commissions/bonuses; retirement plans; health benefits; and wellness stipends.