Internal & Customer Quality Engineer

Job responsibilities

Internal Quality

• Develop, implement, and maintain quality control procedures, standards, and specifications
• Conduct internal audits, process checks, and root cause analysis to ensure compliance with quality management systems (ISO/IATF or equivalent)
• Monitor production processes, identify quality risks, and recommend corrective and preventive actions
• Work closely with engineering and production teams to resolve quality issues and support process improvements
• Maintain quality records, inspection reports, and non-conformance documentation.
  
  

Customer Quality

• Serve as the primary contact for customer quality issues, complaints, and audits
• Investigate customer-reported issues, coordinate root cause analysis, and implement corrective actions using problem-solving tools (e.g., 8D, 5 Why, Fishbone)
• Prepare and submit quality reports (PPAP, FAIR, CAPA, etc.) to customers as required
• Ensure customer requirements are translated into internal processes and quality standards
• Support customer visits, audits, and quality reviews

Job requirements

• Bachelor's degree in Engineering (Mechanical, Electrical, Industrial) or equivalent
• Minimum 2–3 years of experience in Quality Engineering or similar role