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Urgent! International Operations Specialist Job Opening In Singapore, Singapore – Now Hiring International SOS

International Operations Specialist



Job description

About the role

The International Operations Specialist is responsible for the delivery of high-quality medical and travel assistance services to our clients, customers, and corporate members.

You will respond to inbound and outbound calls, emails and live chat from members travelling domestically within their home country or internationally, assisting with their healthcare, travel and security needs.

If you enjoy helping people, have excellent communication skills, and thrive in a fast-paced environment, send in your application today.

Key Responsibilities 

  • Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner and managing cases in line with the key directive of Assist First, Verify Later.
  • Provide operations and logistic expertise in the understanding and fulfilment of requests for assistance from our clients and subscribers, in collaboration with medical and security professional colleagues.
  • Demonstrate a professional, positive and caring attitude when servicing clients and subscribers with the objective of exceeding expectations.
  • Manage cases with a sense of responsibility and urgency, proactively working around barriers and demonstrating a passion for achieving the best outcomes for our clients and subscribers.
  • Manage an allocated load of cases within the shift and ensure that case details and direction are communicated appropriately and efficiently in the transmission handover

  • About you

  • At least 1-2 years of relevant in a customer service role
  • Experience working in logistics, travel and/or healthcare sector is desirable
  • Passionate about helping people with a naturally empathetic approach
  • Attention to detail with a commitment to adherence to policies and procedures including data protection
  • Solution oriented, ability to work well under pressure with a collaborative approach in a demanding environment
  • Flexibility to work as part of a rotating roster without restrictions
  • Excellent written and spoken English language

  • What we offer


  • Comprehensive 12-16 weeks induction group training, a mix of classroom and on the job training, buddy system and mentoring.




  • Supportive, collaborative & friendly team culture




  • Structured remuneration and progression program, enabling you to grow your career within a global organization




  • Collaboration with colleagues from other assistance centres located in each region to gain an international perspective and understanding on world topics and issues




  • Exposure to the latest global medical and security updates and trends



  • Working Hours


  • 13 hour shifts




  • Between 7am to 8 pm 




  • 15 working shift per month with 15 off days




  • Shift are ideally 2 days on, 2 days off or 3 days on, 3 days off




  • 100% work from office, no hybrid or WFH option




  • No night shift, required to work on weekends and public holiday



  • Required Skill Profession

    Business Operations Specialists



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      Unlock Your International Operations Potential: Insight & Career Growth Guide


    • Real-time International Operations Jobs Trends in Singapore, Singapore (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for International Operations in Singapore, Singapore using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 10676 jobs in Singapore and 9660 jobs in Singapore. This comprehensive analysis highlights market share and opportunities for professionals in International Operations roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at International SOS adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Singapore laws and regulations
    • What Is the Average Salary Range for International Operations Specialist Positions?

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    • Interview Tips for International Operations Specialist Job Success
      International SOS interview tips for International Operations Specialist

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the International SOS's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
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      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
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      Final Thought:

      To prepare for your International Operations Specialist interview at International SOS, research the company, understand the job requirements, and practice common interview questions.

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