Job specification
Location: Novena
Contract Duration: 4 months
Working Hours: Mon-Fri (10am-7pm), up to 44 hours per week
Job Description
- Assist respondents to complete selected surveys online or via manual collection.
Ensure submissions via manual collection of the completed survey data are keyed into the system.
- Perform daily updates of call outcomes using Excel files assigned to them.
- Work closely with team on assigned respondents to attain surveys completion.
- Handle objections from selected respondents in terms of survey participation professionally and politely.
- Update daily report accurately to account for productivity and surveys attainment.
- Perform data cleansing for rejected surveys data after submissions due to errors and ambiguities done during collection phase.
- Diligently input case notes into system for each respondent to allow future reference and follow up action plans.
i.e. call outcome, refusal to participate in survey etc.
- Comply to Standard Operating Procedures (SOP) and provide valid reasons for any deviations.
- Attain key performance indicators (KPI) established.
- Perform any other ad-hoc duties as assigned.
Job Requirement
- Minimum A' levels qualification or equivalent.
- Prior work experience in survey operations, sales, or customer service role.
- Applicants with call center background, direct sales and customer fronting will be advantageous.
- Able to handle objections and complaints and proficiently de-escalate these cases.
- Tech-savvy, proficient in Microsoft Excel
- Strong interpersonal skills
- Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.