Interview Executive (Domitory) - up to 3,500

Job Specification

• Location: Novena, Islandwide deployment
• Contract Duration: 4 months, yearly renewable
• Working Hours: 5 days across Mon - Sun, 12pm - 9pm, subject to roster up to 44 hours per week

Job Description

• Conduct survey interviews via field visits to collect timely and reliable data for statistical information
• Reach out to the respondent to assist them to complete the survey
• Schedule interview appointments with respondents
• Compile, record, input survey returns and data accurately into the system
• Conduct verification to ensure completeness and accuracy of data collected
• Identify and resolve inconsistencies in responses by means of appropriate questioning and explanation
• Explain survey objectives to respondent
• Interpret survey questions to help respondents' comprehension
• Respond to queries from respondents in a professional manner
• Ensure that the given KPI are being met based on the project timeline

Job Requirement

• Minimum 'A' levels qualification or equivalent.
  
  
• Equipped with work experience in survey operations, sales, or customer service role.
  
  
• Applicants with call center background, direct sales and customer fronting will be advantageous.
  
  
• Able to handle objections and complaints and proficiently de-escalate these cases.
  
  
• Proficient in Microsoft Excel and internet usage.
  
  
• Effective team player but also an efficient individual contributor.
  
  
• Selected applicants are required to complete a training course and passed the assessment test before being deployed to operations.