Key Responsibilities:
- SG-Mail Service Requests
- Shared mailbox account and distribution list creation and termination
- Grant / remove user access to mailbox accounts
- Submission of PKI certificate issuance/ renewal request
- Updating of user Outlook profile and re-designation
- Submission of EPP provisioning for newly imaged machines
- Review of AD list for inactive user accounts deprovisioning
- Software / application packaging and installation requests
- VPN token assignment and replacement for users
- Submission of CLZ/VPN/GoMax/SGEPP firewall rules requests
- Multi-Factor Authentication reset
- Update membership of security group
- Submission of various NSSR requests
- SSR deduction for laptop loan/ WOG disk wipe/ WOG imaging requests
- Addition or removal of hostnames from FFE group
- Taking minutes of meeting for agency meeting
- Other administrative tasks assigned by SDM/SDD
- Good communication and excellent interpersonal skills, Proficient in Microsoft Office applications
- ITIL Process Knowledge
- Process handling
- Incident and request handling
- WOG Preferred knowledge.
- Maintain IT asset inventory and software licensing records
- Coordinate with third-party vendors for hardware/software procurement and support
- Prepare documentation for systems and procedure
Job Type: Contract
Contract length: 12 months
Pay: $2, $3,200.00 per month
Work Location: In person