Overview
Company located at Woodlands
Working hours: 8:30am – 5:30pm (Monday– Friday)
Variable Bonus + Excellent Welfare
MNC Automation Manufacturing Company
Job Scope
Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits.
Assist users with mobile device setup, configuration and troubleshooting issues, including but not limited to email synchronization and app installations.
Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
Liasing with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfactions.
Requirement
Diploma / Degree in Information Technology / Computer Science or other related field
2 to 4 years of relevant experiences
Candidates are encouraged to apply this position via Apply Now button with the following information in the resume:
Work experiences and job responsibilities
Current and Expected salary
Reason for leaving
Date of availability
Education background
We regret that only shortlisted candidates will be contacted.
KHOO SOT MEI (R )
EA Recruitment Pte Ltd
EA License No: 21C0492
#J-18808-Ljbffr