IT Application Analyst

Responsibilities:

• Provide technical support and troubleshooting for various business applications.
  
  
• Analyze and resolve application issues, working closely with users and development teams.
  
  
• Perform system configuration, testing, and deployment of application enhancements and updates.
  
  
• Collaborate with stakeholders to gather requirements and translate them into technical specifications.
  
  
• Maintain accurate documentation of application configurations, processes, and support procedures.
  
  
• Identify opportunities for application optimization and process improvements, especially through generative AI.
  
  
• Conduct user training and create training materials to ensure effective application usage.
  
  
• Educate and advocate for the responsible and ethical use of generative AI within the organization.
  
  

Requirements:

• Bachelor's degree in computer science, Information Technology, or a related field.
  
  
• Minimum 3 years working experience as an IT application analyst or in a similar role.
  
  
• Strong understanding of application support and lifecycle management.
  
  
• Proficiency in troubleshooting and problem-solving complex application issues.
  
  
• Strong understanding of cloud-based applications and SaaS models.
  
  
• Demonstrated experience and a strong interest in generative AI technologies, including an understanding of their capabilities and limitations.
  
  
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
  
  
• Ability to manage multiple priorities and work independently or as part of a team.
  
  
• Strong analytical and organizational skills.