IT Application and Production Support Manager

Overview

We are helping one of our esteemed clients to look for an experienced IT Application and Production Support Manager to provide 1st and 2nd line production support for critical front-office trading systems.

This role focuses on maintaining application stability for electronic trading, risk management, and client-facing platforms across global markets.

Key Responsibilities

• Deliver end-to-end support for in-house eCommerce and trading applications (FX, Rates, MM Treasury, Structured Products, Corporate FX, Commodities).
  
  
• Monitor system health, troubleshoot incidents, and own P1/P2 issues through resolution and post-mortems.
  
  
• Coordinate with global support teams (London, New York, Mumbai, Montreal) in a Follow-the-Sun model.
  
  
• Improve monitoring tools, automate incident detection, and enhance self-recovery processes.
  
  
• Maintain disaster recovery plans and participate in bi-annual DR exercises.
  
  
• Document procedures, manage knowledge base, and ensure seamless handovers across regions.
  
  
• Ensure compliance with audit, risk, and regulatory standards.
  
  

Requirements

• 7–15 years' experience in IT application/production support, ideally within financial markets.
  
  
• Strong business knowledge of FX, Rates, Credit, and other fixed income products.
  
  
• Proficiency in Python and SQL; ITIL understanding of incident and problem management.
  
  
• Excellent communication, multitasking, and stakeholder management skills.
  
  
• Resilient, proactive, and able to work independently in a fast-paced trading environment.
  
  
• Fluent in written and spoken English.
  
  
• Flexible to work early shifts (as early as 6:30am) and occasional weekend support for DR activities.
  
  

What we offer

Keyrus offers a working environment and projects that attract the best people working in business intelligence, data analytics, and digital transformation.

Working on diverse and challenging projects, you will have the opportunity to develop multi-disciplinary IT/business skills to help you build a strong career path.

You will be part of a young and ever learning enterprise with an established international network of thought leading professionals driven by bridging the gap between innovation and business.

You get the opportunity to meet specialised and professional consultants in a multicultural ecosystem.

Who we are

Keyrus, creator of value in the era of Data and Digital.

Keyrus is dedicated to helping enterprises take advantage of the Data and Digital paradigm to enhance their performance, facilitating and accelerating their transformation, and generating new drivers of growth, competitiveness, and sustainability.

Keyrus in APAC employs more than 220 highly skilled consultants and is part of the international Keyrus Group, an international player in consulting and technologies and a specialist in Data and Digital.

Created in 1996, listed on Euronext's Eurolist, with consolidated revenues of US$400m in 2023 and with more than 3,500 employees in 27 countries, the Keyrus Group offers the performance, solidity and know-how of a large professional services organisation, whilst preserving the agility of a young company.