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Urgent! IT APPLICATION SUPPORT OFFICER, in Singapore Job Opening In Singapore, Singapore – Now Hiring Diggers
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Diggers is looking for an « Application Support Officer », for a
permanent position
at a client in
Singapore !
Fluency in English is therefore mandatory.
THE CLIENT
The final client is the Trading entity of a global energy company.
With 8 trading platforms and activities in more than 50 countries, it has an extended geographical coverage in Europe, Asia-Pacific and in the US.
It employs 1,400 people around the world.
The team you will be joining is managing and developing the group’s trading activities for the APAC region as well as the LNG business worldwide.
The client is looking for a IT APPLICATION SUPPORT OFFICER, to improve the reliability of the existing systems, and support the development of the new systems.
The role is based in Singapore.
It requires many interactions with the teams in Europe.
Business trips to Europe may be required from time to time.
As a member of the IT team in Singapore, the IT application support officer is also expected to contribute to the cohesion of the IT team.
YOUR MAIN MISSIONS
– Ensure system stability and run continuity for the full system (services, batches, etc...
running in Europe or Singapore)
– Administrating vendor-based trading platform (Accesses, Order Routing, Limits, Broker connections, etc.)
– Provide support to the users on the application perimeter: Pre-trade/Pricing – Trade Life Cycle – Post Trade/Greeks/ /Valo.
– Share relevant information with support and development teams in Paris & Brussels
Your Main Responsibilities
Production monitoring – Monitor the global IT platform and execute the associated action when alerts are raised.
– Process (analyze, solve, document) incidents.
– Coordinate incidents resolution with Paris teams when necessary (for instance with infrastructure teams or on-duty people) – Maintain monitoring systems and continuously share ideas to improve its effectiveness.
– Actively participate in the writing or enhancement of operational procedures (in link with the monitoring alerts) – Engage in FTS (Follow-the-Sun) model with Europe, including information sharing and tasks handover – Follow up on the evolution of the IT platform (release) and adapt monitoring tools and procedures
Support to users – Process local user support requests (configurations, assistance,...) – Collect regularly user feed-backs on system Run Quality and share it with development teams
Transversal – Enrich the backlog of problems (source of recurring incidents), including description, impact/recurrence/priority,...
– Self-organize continuous learning on the IS systems and landscape – Manage the IT part of the Singapore Business Continuity Plan – Share improvement ideas with Business Analyst
Your Skills
University degree in IT Engineering or Mathematics.
A first relevant experience in IT trading environment
Basic experience and knowledge about Trading and/or portfolio management processes.
Derivatives Commodities is a plus.
Behavioral and social skills
Interactive behavior : Active Listening and communication skills
Problem solving : Issues perception, analyzing, practical thinking, creativity, innovation
Personal effectiveness : Facilitation skills, pragmatism and pro-activity, resilience to stress, taking initiative, learning ability
Technical and functional skills
Understanding of trading environment.
First experience in live monitoring and application support of large IT systems
Good technical knowledge on Windows environment
SQL skills
Good Scripting skills
English fluent
Référence: DIG.SGP.01
Seniority level
Seniority level Entry level
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries IT Services and IT Consulting
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Unlock Your IT APPLICATION Potential: Insight & Career Growth Guide
Real-time IT APPLICATION Jobs Trends in Singapore, Singapore (Graphical Representation)
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Great news! Diggers is currently hiring and seeking a IT APPLICATION SUPPORT OFFICER, in Singapore to join their team. Feel free to download the job details.
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An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Diggers adheres to the cultural norms as outlined by Expertini.
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